Jodani Burgos
Lawrence
Summary
Dynamic professional with a proven track record at Lowe's, enhancing customer satisfaction and increasing sales through strategic product placement and exceptional service. Skilled in data analysis using Python and R, coupled with strong teamwork and customer service abilities. Excelled in fast-paced environments, demonstrating adaptability and a keen attention to detail.
Developed strong customer service and problem-solving skills in retail environment. Proven ability to manage inventory, assist customers, and maintain organized workspaces. Seeking to transition into new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Hardware Associate
Lowe's
11.2023 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Increased sales revenue with strategic product placement and promotional displays.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Data Science Intern
UCB Pharma
10.2021 - 05.2024
- Analyzed datasets by utilizing Python and R to uncover trends and insights.
- Implemented data visualization techniques to effectively communicate insights to stakeholders.
- Identified, analyzed and interpreted trends in complex data sets using supervised and unsupervised learning techniques.
- Utilized programming languages such as Python or R extensively throughout the internship – applying relevant libraries and frameworks when appropriate.
- Performed advanced data extraction and data manipulation.
- Conducted experiments by preparing samples and maintaining lab equipment.
- Maintained laboratory equipment for consistent operational readiness.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
Intern
Zwicker and Associates
01.2021 - 06.2021
- Utilized SQL to extract relevant data for analysis and reporting.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Performed regular audits on existing databases to maintain high levels of security and compliance with industry standards.
Education
BBA - Mechanical Engineering
Boston University
Boston, MA05-2028
High School Diploma -
Notre Dame Cristo Rey High School
Methuen, MA06-2024
Skills
- Workplace safety
- Display maintenance
- Merchandise replenishment
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Time management
- Attention to detail
- Customer assistance
- Multitasking
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hardware Associate
Lowe's
11.2023 - 08.2024
Data Science Intern
UCB Pharma
10.2021 - 05.2024
Intern
Zwicker and Associates
01.2021 - 06.2021
BBA - Mechanical Engineering
Boston University
High School Diploma -
Notre Dame Cristo Rey High School
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