Jodie Orszulak, BSN, RN
Ludlow,MA
Summary
Patient-focused and dedicated professional with extensive experience in delivering high quality care and case management services to diverse patient groups. Instrumental in collaborating with cross-functional teams to meet the needs of patients. Experienced in directing, supervising, and coordinating workflow of medical assistants, registered nurses, and licensed practical nurses to ensure well-maintained healthcare operations.
Overview
17
17
years of professional experience
Work History
RN Care Manager
United Healthcare
01.2022 - Current
- Managed, assessed, planned, and implemented individualized care strategies tailored to each member, ensuring the most appropriate and least restrictive level of care
- Collaborated with all stakeholders to provide necessary health-related information, ensuring quality coordinated care and expeditious service delivery
- Connected vulnerable populations, such as recently uninsured and homeless, to outpatient healthcare resources
- Administered cases involving guardianship, financial burdens, and housing needs
- Maintained and managed care plans throughout the continuum of care, advocating for members and their families to ensure their needs and choices were fully supported and represented by the healthcare team
- Coordinated with members to close clinical and pharmacy gaps and mitigate non-clinical barriers to care
- Worked with members, their families, and providers to develop and implement comprehensive, individualized service plans
- Experienced in Minimum Data Sheet (MDS), Multidisciplinary Care Plans, Health Status Forms and MassHealth/Medicaid Programs
- Collaborate effectively with physicians, members, caregivers, and families to develop a patient-centric care plan that addresses the medical, psychosocial, and financial goals of the member, encompassing both short- and long-term objectives
- Coordinate appropriate referrals to ensure comprehensive care, addressing medical and psychosocial needs, and facilitating access to financial and community resources
- Conduct thorough assessments of members to determine eligibility and need for Home and Community-Based Services (HCBS)
- Participate in regular team meetings to review and adjust care strategies, ensuring best possible outcomes for members
Sexual Assault Nurse Examiner- Adult (SANE-A)
MA Department of Public Health
10.2021 - 12.2022
- Provide timely, non-judgmental, compassionate care to sexual assault victim
- SANE exam includes a medical-forensic exam, prophylaxis for pregnancy and sexually transmitted infections, photographic documentation, and referral for appropriate medical and psychological follow-up, support, and participation in legal proceedings
Nurse Manager – Ob/GYN, Addiction Medicine, and Infectious Disease
Holyoke Medical Center
01.2018 - 11.2021
- Oversaw office space for multiple specialty practices and successfully completed a six-month leadership academy training through Beacon Health
- Coordinated with clinical staff and other hospital departments to foster harmonious working relationships and implement best practices
- Oversaw the entire hiring process, conducted comprehensive training for new staff, and performed regular performance evaluations
- Collaborated on clinical care and patient flow activities in accordance with physicians' orders, departmental policies, and patient safety requirements
- Utilized evidence-based nursing practices and contributed to monthly risk assessment meetings to ensure optimal conditions and interventions for patients
- Conducted hospital-wide audits in collaboration with the quality department to prepare for annual external ISO (International Organization for Standardization) audits
- Oversaw all operational duties for two off-site offices and the main office, while developing and implementing policies
- Provided overall leadership to clinical staff, such as Registered Nurses, Licensed Practical Nurses, and Medical Assistants, to maintain safe patient care and working environment
- Served as a Subject Matter Expert for EMR conversion, overseeing the transition from eClinicalWorks to Meditech and ensuring adherence to best practices
Registered Nurse – Labor and Delivery
Mercy Medical Center
01.2017 - 01.2018
- Complied with best working practices for provision of quality medical care to all patients
- Oversaw patient referrals and discharge planning activities and ensured effective communication between patient, families, and health care staff for exceptional services
- Assessed adults and newborn care needs in efficient and effective manner
- Maintained intravenous management, including medication, fluid administration, and blood transfusions along with facilitating providers with medical procedures, such as frenulectomy and circumcision
- Educated patients and families on reporting concerns, postoperative care, postpartum care, and newborn care
- Conducted newborn critical congenital heart defect (CCHD) screenings and hearing tests
Licensed Practical Nurse- Ob/GYN
Riverbend Medical Group
01.2013 - 01.2017
- Accurately recorded and documented patient information in electronic medical records while ensuring privacy
- Conducted fetal non-stress testing, managed telephone triage and test results, and administered injectable medications and immunizations
- Explained medical conditions and treatments, and provided instructions on medications, including pain control, antibiotics, chemotherapy, birth control, and hormone replacement therapy
Medical Assistant- Ob/GYN, Oncology, Pediatrics, Urgent Care and Adult Medicine
Riverbend Medical Group
01.2008 - 01.2013
- Assisted medical providers in routine exams and procedures following best practices and communicated test results and follow-up instructions to patients
- Conducted in-office CLIA testing, including urinalysis, urine HCG, fecal occult blood tests, rapid strep tests, and blood glucose monitoring
Education
Bachelor of Science - Nursing
Elm’s College
Chicopee, MA05.2017
Certificate in Practical Nursing -
Greenfield Community College
Greenfield, MA09.2013
Skills
- Successfully scheduled shifts, trained nurses, improved patient care standards, and developed strategies to increase productivity while adhering to best practices
- Proven track record in providing preventative care and wellness, liaising with guardians to improve behavioral health, assessing support needs, and delivering palliative care as required
- Strong communication, collaboration, interpersonal, and multitasking skills, with ability to work calmly and professionally in fast-paced and challenging environments
- Proficient in EMR systems and Microsoft 360 software, including Guiding Care, eClinicalWorks, ICUE, ImpactPro, Epic, Meditech, Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Timeline
RN Care Manager
United Healthcare
01.2022 - Current
Sexual Assault Nurse Examiner- Adult (SANE-A)
MA Department of Public Health
10.2021 - 12.2022
Nurse Manager – Ob/GYN, Addiction Medicine, and Infectious Disease
Holyoke Medical Center
01.2018 - 11.2021
Registered Nurse – Labor and Delivery
Mercy Medical Center
01.2017 - 01.2018
Licensed Practical Nurse- Ob/GYN
Riverbend Medical Group
01.2013 - 01.2017
Medical Assistant- Ob/GYN, Oncology, Pediatrics, Urgent Care and Adult Medicine
Riverbend Medical Group
01.2008 - 01.2013
Bachelor of Science - Nursing
Elm’s College
Certificate in Practical Nursing -
Greenfield Community College
Similar Profiles
Karla HensleyKarla Hensley
Care Coordinator at United HealthcareCare Coordinator at United Healthcare
Esmeralda EsparzaEsmeralda Esparza
Provider Service Advocate at United HealthcareProvider Service Advocate at United Healthcare
Michelle Eva AlbertMichelle Eva Albert
Apple Service Escalation Account Manager at United HealthcareApple Service Escalation Account Manager at United Healthcare