Jody Pokornicki
Boston
Summary
Transitioning from high-stress, fast-paced environment where critical decision-making and effective communication were essential. Developed skills in managing multiple tasks simultaneously and maintaining composure under pressure. Seeking the same opportunity to leverage these skills with your company.
Overview
25
25
years of professional experience
Work History
Police Dispatcher
IXP Corporation
11.2021 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Questioned callers to determine the nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Driver
MBTA The Ride
07.2015 - 10.2021
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
- Park vehicles at loading areas so that passengers can board
- Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes
- Report delays or accidents
- Load and unload baggage in baggage compartments
Private Home Care
Richard and Marilyn Federico
02.2000 - 09.2012
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
Private Home Care
Dr. Young Ho and Mazie Kim
03.2006 - 08.2010
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
Education
High School Diploma -
South Boston High School
South Boston, MA06.1989
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Computer skills
- Effective communication
Accomplishments
2024 Recipient of IXP Award for Excellence
Timeline
Police Dispatcher
IXP Corporation
11.2021 - Current
Driver
MBTA The Ride
07.2015 - 10.2021
Private Home Care
Dr. Young Ho and Mazie Kim
03.2006 - 08.2010
Private Home Care
Richard and Marilyn Federico
02.2000 - 09.2012
High School Diploma -
South Boston High School
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