Joel Castillo

• Implemented advanced video surveillance solutions using Exqvision technologies and Symphia, improving operational security and situational awareness for clients in high-risk environments.
• Performed monitored and managed security operations for assigned ARE properties through the Security Operations Center environment. Applied NowForce to record, track, and report on security incidents and daily activities.
• Broadcast live updates via Microsoft Teams to ensure Asset Team was aware of current incidents and activities occurring on ARE campuses.
• Performed OSINT checks for indicators of protests, threats or suspicious behavior that may affect ARE campuses or employees.

.

• Supervise and manage a team of security officers, ensuring they are properly trained, equipped, and maintaining high standards of security and professionalism.
• Create and manage security officer schedules, ensuring proper coverage during peak hours, night shifts, and on weekends, while maintaining cost efficiency.
• Oversee the use of surveillance systems to monitor common areas, entrances, and the perimeter of the building, ensuring the safety of residents and the property.

• Monitored CCTV surveillance systems to ensure the safety and security of hotel premises; promptly identified incidents and wrote detailed incident reports documenting the event, actions taken, and outcomes, ensuring accurate follow-up and compliance with hotel policies.
• Conducted regular security patrols throughout the hotel premises to monitor for safety hazards, security breaches, and maintenance issues, ensuring a secure environment for guests and staff.
• Maintained a professional and approachable presence in the hotel lobby, ensuring a welcoming environment for guests while reinforcing the hotel's commitment to excellent customer service.

• Supervise and support security officers during daily operations to ensure client site safety and compliance.
• Conduct post inspections, patrols, and monitor CCTV systems to maintain security integrity.
• Train and mentor new officers on company policies, emergency procedures, and report writing.
• Respond to incidents, manage emergency situations, and communicate effectively with law enforcement and management.
• Prepare detailed incident, daily activity, and personnel performance reports.
• Maintain high standards of professionalism, punctuality, and accountability across all shifts.
• Supervised team of [Number] security personnel during shift.