Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Joel Diaz

Norwood

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

GMP Technician Lead

GDI
06.2022 - Current
  • Operated and maintained tools for efficient task execution.
  • Assisted in troubleshooting equipment issues to minimize downtime.
  • Conducted training sessions for staff on new SOP implementations and updates.
  • Reviewed and updated SOP documentation regularly to maintain accuracy and relevance.
  • Operated and maintained equipment to ensure optimal performance.
  • Trained new technicians on safety protocols, equipment handling, and standard operating procedures.

92S Shower/Laundry Specialist

US Army Reserve
06.2014 - 06.2023
  • Supervised laundry operations ensuring compliance with military standards and protocols.
  • Led cross-functional teams in executing large-scale laundry operations during training exercises and deployments.
  • Performed routine maintenance and trouble shooting on laundry advanced system (LADS) and mobile laundry/shower systems.
  • Monitored quality control processes to uphold cleanliness standards and customer satisfaction.
  • Reduced energy consumption by optimizing the use of washers, dryers, and water resources.
  • Cleaned machine filters and lubricated equipment.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Conducted routine inspections of water systems, identifying and resolving operational issues promptly.
  • Operated and maintained water quality testing equipment to ensure compliance with safety regulations.

Site Lead

Curative Medical
08.2020 - 06.2022
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Developed effective communication channels between onsite teams and offsite management staff.
  • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
  • Trained new team members on site policies and procedures.
  • Maintained employee records, verifying data accuracy for payroll processing.
  • Assisted in resolving payroll discrepancies, enhancing employee satisfaction and trust.
  • Conducted audits of payroll data, identifying errors and implementing corrective measures.
  • Created, managed, and distributed employee work schedules, ensuring adequate levels to meet business needs while considering employee availability.

Engineering Dispatcher

Wynn Resorts
11.2019 - 08.2020
  • Responsible for receiving, logging, and dispatching maintenance requests to the appropriate engineering personnel.
  • Handling incoming calls, monitoring emergency systems, and ensuring efficient and timely resolution of maintenance issues across the resort.
  • Maintained detailed records of all requests and their resolutions, often using specific software like HotSOS or Opera.
  • Coordinating with the engineering team to assign work orders to the appropriate technicians or engineers, ensuring timely response to maintenance needs.
  • Monitoring various systems like the Fire Command Center panel and other emergency systems, alerting relevant personnel in case of emergencies.
  • Ensuring all work orders, service requests, and resolutions are accurately recorded and tracked in the system.

Security Supervisor

Allied Universal Security Services
08.2019 - 03.2020
  • Supervised daily security operations, ensuring compliance with company policies and procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Coordinated scheduling of security personnel to ensure optimal coverage during high-traffic periods.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored surveillance feeds to identify and report suspicious activities.

Security Officer

Pyramid
03.2016 - 08.2019
  • Monitored premises to prevent theft, vandalism, and infractions.
  • Conducted regular patrols to ensure safety of employees and visitors.
  • Responded promptly to incidents, emergencies, and alarms.
  • Collaborated with law enforcement during investigations and emergencies.
  • Maintained detailed reports of daily activities and security incidents.

Education

Everett High School
Everett, MA

Skills

  • Attention to detail
  • 9 years of customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • 4 years troubleshooting
  • 11 years of intermediate maintenance and repairs
  • Intermediate with Microsoft Office applications such as, Word, Excel, PowerPoint, and Teams

Timeline

GMP Technician Lead

GDI
06.2022 - Current

Site Lead

Curative Medical
08.2020 - 06.2022

Engineering Dispatcher

Wynn Resorts
11.2019 - 08.2020

Security Supervisor

Allied Universal Security Services
08.2019 - 03.2020

Security Officer

Pyramid
03.2016 - 08.2019

92S Shower/Laundry Specialist

US Army Reserve
06.2014 - 06.2023

Everett High School

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Joel Joel Diaz