Amilcar Guevara
Dorchester
Summary
Dynamic and results-driven professional with experience as a Sewer and Drain Technician at Drain Doctor, skilled in advanced drain cleaning techniques and effective customer communication. Proven ability to resolve complex issues and enhance client satisfaction through strong relationship development and meticulous record-keeping. Proficient in MS Office and event planning.
Overview
9
9
years of professional experience
Work History
Sewer and Drain Technician
Drain Doctor
Somerville
08.2021 - 03.2025
- Identifying the cause of drain blockages (e.g., grease, hair, debris, tree roots)
- Using various tools and techniques to clear clogs, including snaking, hydro-jetting, and auguring
- Proficiently operating drain cleaning equipment, such as electric snakes, high-velocity water jets, and sewer cameras
- Communicating effectively with customers to explain the problem, the proposed solution, and the cost of the work
- Providing clear and concise explanations of the work performed, and the reasons for any necessary repairs.
- Adhering to all safety regulations and procedures when working with plumbing systems and equipment.
- Following company policies and procedures regarding waste disposal and environmental protection
- Maintaining accurate records of work performed, including job details, materials used, and customer information
Security Officer
Allied Universal Security Services, Systems and Solutions
Cambridge
09.2020 - 06.2021
- Responsible for the security and safety of our client's property and personnel
- Implement emergency response activities as appropriate, while providing superior customer service
Sponsorship Intern
Spartan Race
Boston
08.2019 - 08.2020
- General administrative assistant; file updates, organize documents, and complete hygiene projects of the sponsorship department as needed
- Assisted in miscellaneous salesmen projects/client phone calls as needed
- Created spreadsheet lists of possible contacts for the company
- (Google Sheets)
- Prescreened possible candidates for salary sponsorship roles
- Transferring data from one database to another
- Sponsorship event coordinator (Travel, Service sponsors, Physical labor)
Concierge
Mediate Management
Charlestown
09.2018 - 09.2019
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
Concierge
Boston
Boston
06.2017 - 08.2018
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Handled numerous calls to address resident inquiries and concerns
- Worked Closely with guests, some VIP or Celebrity, with high degree of respect for privacy
Asset Prevention Specialist
Best Buy
Boston
07.2016 - 08.2017
- Prevent and detect theft by patrolling store
- Supervised each department on security cameras
- Conducted daily reports (Completed safety checklist and product validation forms at start and end of each shift)
Education
Bachelor of Science - Physical Education
Bridgewater State University
Bridgewater, MA05.2019
Skills
- Winmo
- Pearl Harbor
- Sports Coaching
- Event Planning
- Egencia
- MS Office
- Traveling
- Google Drive
- Organized meetings and phone calls
- Physical Education
- Relationship development
Personal Information
Authorized To Work: US for any employer
Timeline
Sewer and Drain Technician
Drain Doctor
08.2021 - 03.2025
Security Officer
Allied Universal Security Services, Systems and Solutions
09.2020 - 06.2021
Sponsorship Intern
Spartan Race
08.2019 - 08.2020
Concierge
Mediate Management
09.2018 - 09.2019
Concierge
Boston
06.2017 - 08.2018
Asset Prevention Specialist
Best Buy
07.2016 - 08.2017
Bachelor of Science - Physical Education
Bridgewater State University
Similar Profiles
Sheena R. NelsonSheena R. Nelson
Office Manager at Drain King Sewer & DrainOffice Manager at Drain King Sewer & Drain
Kabeir GrimsleyKabeir Grimsley
Helper at Ultimate Drain CleaningHelper at Ultimate Drain Cleaning
Dominic GriffinDominic Griffin
Owner / Admin. / Service Tech. / Installer /Auto Mechanic at Griffin Sewer and Drain CleaningOwner / Admin. / Service Tech. / Installer /Auto Mechanic at Griffin Sewer and Drain Cleaning
Laila McneilLaila Mcneil
Customer Service Representative at Cummins Turbo TechnologiesCustomer Service Representative at Cummins Turbo Technologies
Barbara BlandBarbara Bland
Certified Nursing Assistant at Sherrill HouseCertified Nursing Assistant at Sherrill House