Summary
Work History
Education
Skills
Timeline
Generic

Joeria Mukoone

Worcester

Summary

Offering solid foundation in interpersonal communication and problem-solving, eager to learn and develop in supportive environment. Brings strong understanding of importance of empathy and patience, coupled with basic skills in conflict resolution and active listening. Ready to use and develop these skills in Overnight Residential Counselor role.

Personable and compassionate individual with natural ability to connect with and support others. Possesses foundational knowledge in behavior management and crisis intervention. Committed to creating safe and supportive environment that fosters personal growth and well-being.

Developed strong interpersonal and conflict-resolution skills in residential setting, demonstrating ability to manage challenging situations effectively. Excel in active listening and providing emotional support, ensuring well-being and safety of individuals under care. Seeking to transition into new field, leveraging transferrable skills to make meaningful impact.

Experienced with providing overnight support and care to residents, ensuring their safety and well-being. Utilizes strong crisis management skills to address and resolve issues promptly. Track record of maintaining effective communication, creating stable and supportive living environment.

Diligent Desired Position with solid background in supporting residents through overnight shifts. Proven track record in creating safe and nurturing environment, addressing resident needs effectively. Demonstrated ability to manage crises and maintain clear communication, ensuring supportive living space.

Work History

  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.

Education

Psychology -

Makerere University
Kampala Uganda

Skills

  • Dependability
  • Flexibility
  • Mental health awareness
  • Self-awareness
  • Positive reinforcement
  • Suicide prevention
  • De-escalation techniques
  • Progress monitoring
  • Active engagement
  • Safety management
  • Wellness promotion
  • Documentation proficiency
  • Medical recordkeeping
  • Written communication
  • Adaptability
  • Crisis intervention
  • Interpersonal communication

Timeline

Psychology -

Makerere University
Joeria Mukoone