JOSEPH PERRY
Randolph
Summary
Self-Motivated Maintenance Worker touting 6 years of expertise assisting with roadway projects and overseeing snow removal. A determined employee thrives in busy, pressurized situations. Offering a background in road sign installation, basic maintenance and heavy machinery usage.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Highway Maintenance Worker II
MassDot
10.2022 - Current
- Operate and maintain equipment such as sweeper, mower, tractor, plow, loader, backhoe, sander, tree chipper, dump trunk and hotbox in order to clean, repair and maintain highways, guard rails, and grounds
- Respond to emergency road obstructions, including automobile accidents to assist with lane closures or detour signage to keep traffic moving in a safe manner
- Load, unload, move and stockpile material including salt, sand, dirt, gravel, etc
- Haul and spread sand, gravel and rock to maintain highways
- Maintain drainage structures to ensure proper water flow in order to prevent flooding
- Report under emergency conditions, such as utility breaks and snow removal, as required
- Perform snow and ice removal and treat highways with sand or salt to provide safe pavement and traction for vehicles
- Install and maintain drainage and storm water systems
- Train and direct grounds workers, utility workers or laborers, as assigned
- Operate automotive machinery, such as trucks, tractors and similar vehicles
- With minimum supervision, installs and repairs road culverts, cleans ditches, loads trucks and performs snow removal operations
- Operate street sweeper to clean, maintain and clear debris.
Customer Service Representative RMV
MassDot
08.2022 - 10.2022
- Reviews customer documents in support of transactions for accuracy
- Proven Highway Maintenance Worker II with a record of optimizing roadway safety and efficiency at MassDot
- Demonstrated expertise in drainage system maintenance and traffic control management, underpinned by sharp problem-solving abilities and attention to detail
- Successfully trained personnel, enhancing team performance and project outcomes.
Customer Success Specialist
Elocal
10.2021 - 02.2022
- Issue IRP motor vehicle registrations received via mail, email and fax
- Daily work through open Work Items to assist with e-services transactions and other IRP related work items
- Interacts with customers to respond to inquiries and complaints
- Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person
- Perform initial onboarding of accounts with enterprise level customers
- Implement a comprehensive engagement and communications strategy
- Provide guidance on work/project management and collaboration
- Understand customer needs and address concerns
- Perform periodic customer success reviews
- Develop tools and best practices for maximizing customer value
- Use usage patterns to gain insights and increase customer satisfaction
- Manage and resolve important situations
- Share customer insights with Sales and Professional Services teams
- Provide customer insight to product management, marketing, and sales
- Exceed performance targets, including maintaining high renewal rates
- Accomplish other assigned tasks
- Uses computer terminals, printers and other equipment
- Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
- Ensure appropriate confidentiality and security of information
- Reviews reports for compliance with state and federal guidelines
- Collects fees and performs credit card transactions and sends email payment links
- Prepares forms and other documents related to registrations and receipts for titles
- Assists customers with problem resolution
- Amends title and registration records
- Maintains RMV filing systems for IRP applications by scanning documents and following destruction policies
- Provides information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone
- Assist customers with Out of Service Order for USDOT information
- Maintain active log in for the FMCSA/MCMIS system to validate USDOT information
- Process FID transactions: adding business entities, processing amendments based on business entity changes and assisting customers with related questions.
Bus Operations-Fueler
MBTA Boston
10.2019 - 10.2021
- Uses computer terminals, printers and other equipment
- Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information
- Ensure appropriate confidentiality and security of information
- Reviews reports for compliance with state and federal guidelines
- Collects fees and performs credit card transactions and sends email payment links
- Prepares forms and other documents related to registrations and receipts for titles
- Assists customers with problem resolution
- Amends title and registration records
- Maintains RMV filing systems for IRP applications by scanning documents and following destruction policies
- Provides information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone
- Assist customers with Out of Service Order for USDOT information
- Maintain active log in for the FMCSA/MCMIS system to validate USDOT information
- Process FID transactions: adding business entities, processing amendments based on business entity changes and assisting customers with related questions.
Exterior Maintenance Technician
Cityscapes Boston
02.2018 - 02.2019
- Maintained Cityscapes standards with product quality, accuracy, professional presentation and service at all times
- Ensured consistent Cityscapes quality, while minimizing plant replacements
- Responsible for keeping an accurate log of account maintenance
- Waters all plants appropriately using hose hookups or water tank vehicles
- Ensured all plants are pruned appropriately, removing discolored leaves and spent flowers
- Notified director or sales representative of any damaged or vandalized plants & containers
- Communicated with director and sales representative if there is an issue on an account
- Responsible for upkeep and placement of tools and equipment
- Actively attended regular Exterior Team meetings
- Checked and treated all pest issues in compliance with Cityscapes policies
- Removed all trash and debris from planters, beds, and containers
- Sought and made suggestions for improvements where needed including plant changes, fertilization, etc
- Thoroughly read over daily work orders assigned every morning
- Gathered tools required for the assigned work orders
- Responsible for quality execution of all work orders
- Reported to Exterior Director
- Asked Director or account rep for clarification when questions arose
- Responsible for Cityscape vehicles being operated and used appropriately
- Reported problems to Director
- Attended all department meetings
- Attended morning huddles to discuss resources and schedules
- Took all steps to ensure that the job gets done
- Interfaced with Sales and Design teams to meet the needs of our clients
- Conducted self in a professional manner
- Kept a pleasant or positive attitude
- Kept trucks clean each day; disposed of trash or recycling appropriately
- Made suggestions for improvement where needed
- Any additional special projects as needed.
Construction Inspector
MMG Construction
05.2014 - 02.2018
- Cleaned or prepared construction sites to eliminate possible hazards
- Performs on sight Inspections of ongoing construction and or repair activity on assigned project
- Excavated by hand ditches or trenches, backfilled excavations, or compacted and leveled earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes
- Positioned, joined, aligned, or sealed structural components, such as concrete wall sections or pipes
- Positioned or dismantled forms for pouring concrete, using saws, hammers, etc
- Completed equipment reports on rack truck, compressors
- Supervises and inspects construction projects work for compliance with sound engineering principles and practices and contractual standards
- Operated heavy equipment such as jackhammers, drills, pumps, saws, and other related machinery
- Assisted in formwork setup including installation of rebar reinforcement materials
- Utilized basic mathematical skills to measure out proper amounts of material
- Provides engineering data for civil engineering projects such as buildings or highway construction in order to plan, design and construct structures and facilities such as buildings, bridges, roads and drainage
- Accurately followed blueprints, diagrams, and instructions from supervisors
- Repaired damaged forms or surfaces after stripping off old material
- Prepare all related documents (daily reports, pay slips, sketches, etc.), including data entry into correct computer programs
- Test materials used in the production of bituminous concrete pavements and cement concrete to ensure compliance with relevant standards.
Education
Associates in Business Administration -
Massasoit Community College
Canton, MA06.2022
Electrical Technology Trade -
Blue Hills Regional Technical School
Canton, MA05.2014
Skills
- CRM Software
- Data Entry
- Microsoft Excel
- Windows Operating Systems
- Excel Spreadsheet
- Data Analysis
- Multi-tasking
- Attention to Detail
- Problem Solving
- Planning and Coordination
- Computer Skills
- Preventive Maintenance
- Project Planning
- Roadway Maintenance
- Drainage System Maintenance
- Blueprint Reading
- Asphalt Paving
- Traffic Control Management
- Work Zone Safety
- Concrete Finishing
- Pavement Marking
Certification
- Commercial CDL Class B
- Elocal - Customer Success Specialist
- Airbrake endorsement
- Passenger endorsement
- Hoisting License Restrictions, 2A-4G-1C
- Concrete Field TestingTemperature, Sampling, Slump of Hydraulic-Cement concrete, Density-Yield-Air Content, Air Content and Making and Curing Concrete Test Specimens
Timeline
Highway Maintenance Worker II
MassDot
10.2022 - Current
Customer Service Representative RMV
MassDot
08.2022 - 10.2022
Customer Success Specialist
Elocal
10.2021 - 02.2022
Bus Operations-Fueler
MBTA Boston
10.2019 - 10.2021
Exterior Maintenance Technician
Cityscapes Boston
02.2018 - 02.2019
Construction Inspector
MMG Construction
05.2014 - 02.2018
Associates in Business Administration -
Massasoit Community College
Electrical Technology Trade -
Blue Hills Regional Technical School
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