Johan Cabrera Heredia
Haverhill
Summary
Dynamic professional with extensive experience at Amazon, excelling in warehouse logistics and safety protocols. Proven ability to enhance efficiency by streamlining inventory management and reducing order processing time. Skilled in technical troubleshooting and fostering team collaboration, ensuring a productive and safe work environment. Bilingual communicator dedicated to customer satisfaction.
Overview
15
15
years of professional experience
Work History
Amazon Warehouse Associatte
Amazon
10.2022 - Current
- Advanced knowledge in AR's floor operations.
- Intermediate technical knowledge in mechatronic troubleshooting and conveyor belts.
- Advanced management skills and knowledge about planning and processes.
- Excellent skills in handling different tools.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Bilingual Call Center Representative
Voice Team
08.2021 - 12.2021
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
- Assisted supervisors in training new hires, leading to improved team performance and overall productivity.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
Front Desk Supervisor
Greenland Bubble Glamping
07.2021 - 08.2021
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Reception Manager
Natura Cabana
05.2018 - 03.2020
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
Assistant Reservation Manager
Viva Wyndham Resorts
03.2015 - 04.2017
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Streamlined reservation processes for improved booking experience and increased team productivity.
- Collaborated with sales and marketing teams to maximize room occupancy rates during peak seasons.
- Developed strong relationships with travel agencies, leading to an increase in group bookings from key partners.
Front Desk Receptionist
Iberostar Hotels & Resorts
03.2010 - 03.2011
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
No Degree - French
Success Institute
Puerto Plata,Dominican Republic.12.2007
High School Diploma -
Polictecnico Gregorio Urb.Gilbert
Puerto Plata , Dominican Republic12.2006
No Degree - English
Success Institute
Puerto Plata , Dominican Republic.12.2006
Some College (No Degree) - Accounting And Finance
UTESA
Dominican RepublicSome College (No Degree) - Technical in Electronic Devices And Mobiles Phones
Infotep
Dominican RepublicSkills
- Phone consoles, computer repairs, and upgrading
- Advanced computer knowledge
- Advanced knowledge of working in a warehouse safety environment
- Full knowledge about proceeding and leading safely on an AR floor
- Purchase order verification
- Cardboard baling
- Warehouse Logistics
- Lifting and sorting
- Order picking and processing
Languages
English ,spanish and some french.
Play Chess
I love to play chess is very challenging and addictive too.
Affiliations
- Play basket
- Travel
- Read
- Dance
- Kitchen
References
References available upon request.
Timeline
Amazon Warehouse Associatte
Amazon
10.2022 - Current
Bilingual Call Center Representative
Voice Team
08.2021 - 12.2021
Front Desk Supervisor
Greenland Bubble Glamping
07.2021 - 08.2021
Reception Manager
Natura Cabana
05.2018 - 03.2020
Assistant Reservation Manager
Viva Wyndham Resorts
03.2015 - 04.2017
Front Desk Receptionist
Iberostar Hotels & Resorts
03.2010 - 03.2011
No Degree - French
Success Institute
High School Diploma -
Polictecnico Gregorio Urb.Gilbert
No Degree - English
Success Institute
Some College (No Degree) - Accounting And Finance
UTESA
Some College (No Degree) - Technical in Electronic Devices And Mobiles Phones
Infotep
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