Johanna Morales

Identify and qualifying leads from various sources ( internet, phone, etc.)

Entering customer information into the CRM system.

Following up with leads to gather information and assess their needs.

Scheduling appointments for sales.

Confirming appointments and managing appointment schedules.

• Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
• Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
• Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations
• Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies
• Maintained records by recording and filing physicians' orders and prescriptions
• Accurately and efficiently preparing prescription orders and verifying prescription information and dosage
• Providing quality customer service to guests and other healthcare providers

Identify and qualify leads from various sources (internet, phone, etc.)

Entering customer information into CRM system.

Following up with leads to gather information and assess their needs.

Scheduling appointments and managing appointment schedules.

Addressing customer concerns.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to guests
• Respond to guests' complaints and resolve their issues
• Resolve customer complaints in a proactive manner
• Answer guests' questions, and provide information on procedures or policies.

• Received orders from customers in person and over the phone
• Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
• Maintained tables, floors and bathroom clean
• Counted money at the end and beginning of each shift

• Provided enthusiastic and concise communication to meet/ exceed patient expectations as well as foster positive partnerships with peers, management, doctors and support staff
• Created a memorable experience with every patient utilizing optical selling skills and behaviors
• Ensured Pre-exam test, Eyewear selection, and data entry is correct.
• Demonstrated excellent product knowledge in a manner to help patients explore possibilities
• Modeled the connection between exam and sales experience.
• Assisted patients in the selection of frames and coordinated frames with optical measurements and prescription
• Ensured high quality through accurate measurements, correct pricing, and realistic delivery time
• Assisted with ensuring the store is effectively merchandised and presented according to Merchandise Standards