Johannah Herzig
UMass Memorial Health
Worcester
10
years of professional experience
Detail-oriented healthcare professional with 10 years of experience, including 4 years in pharmacy operations and medical administration. Skilled in enhancing customer service, managing medical records in compliance with HIPAA, and collaborating with medical staff. Committed to leveraging strong organizational skills to support efficient healthcare operations.
Work History
Unit Secretary
2 Years 5 Months- Collaborated with medical and administrative staff to enhance unit operations through strong interpersonal skills
- Managing databases to record patient documents while updating medical records as patients are in the hospital
- Supported nurses and personal care assistants in monitoring patient needs to guarantee optimal care.
- Performed clerical work including filing and organizing documents to maintain an efficient office environment. such as filing, creating spreadsheets and the assignment every shift, organizing and maintaining supply inventory, conscious of everything that is occurring on the floor, source for contacting any emergency response team depending on patient's health
- Provided training to new employee after three months from date of hire
Pharmacy Technician Trainee
2 Years 2 Months- Used computers and computer systems for word processing and data based software to operate machines that check prescriptions, process them, and dispense the medication
- Researched and resolved dosage conflicts, drug interactions, and insurance billing issues to enhance customer satisfaction and loyalty
- Researched and resolved dosage conflicts, potential drug interactions, insurance billing issues and other matters to build customer loyalty
- Maintained monthly inventory records and monitored shelves to remove outdated medications, supporting compliance and safety standards
- Maintained documents of monthly inventory and monitored shelves to ensure that outdated medicine was removed from inventory
Host / Server
2 Years 9 Months- Managed seating charts and reservations, monitoring restaurant activities to maintain smooth dinner flow
- Assisted colleagues during rush periods to enhance teamwork and deliver exceptional service
- Enforced sanitation, safety, and alcohol beverage control policies to safeguard establishment and customers
- Leveraged knowledge of service, skills in human relations, and time management to provide high-quality dining experience for functions of 15 to 30 customers at a time
Pharmacy Clerk
2 Years 9 Months- Provided excellent customer service that improved business standards by 18% by assisting patients with pickups, transactions, and consultations regarding their medications
- Assisted customers directly with their inquiries and concerns on average 50 customers per day, responding to inquiries and problems
- Maintained and compiled medical record files according to HIPAA regulations
- Trained new employees after exceeding company standards and received a promotion to Pharmacy Technician trainee.
Education
Bachelor of Criminal Justice - Computer Science
- Dean's List: Recipient in 2020, 2021
- Coursework: Criminal Procedure, Cybercrime, Public policy in Criminal Justice, Basics of Computer Science, Computer Networking and Security, Cloud, Parallel and Distributed Computing, Unix Systems Programming, Computing Ethics
Skills
Professional Skills: Rapid and Adaptive | High Achiever | Meticulous and Detail Oriented | Medical Terminology | Medical Records | Multitasking | Customer Satisfaction | Confidentiality | Collaborative Leadership | Empathy | Organization | Scientific products and services | Communication | Office Procedures |
Technical skills: Epic Software System | Microsoft Office | Computer Organization | UNIX | Data Entry | POS System | Programming Languages (Bash
Python
C
C++
JavaScript)
Timeline
Unit Secretary
UMass Memorial Health
03.2024 - CurrentRead More
Pharmacy Technician Trainee
Barre Family Pharmacy
07.2019 - 09.2021Read More
Host / Server
The Fix Burger Bar
11.2018 - 08.2021Read More
Pharmacy Clerk
Barre Family Pharmacy
10.2016 - 07.2019Read More
Worcester State University
Bachelor of Criminal Justice from Computer Science
Read More