John Chiesa
Andover
Summary
Highly motivated, results-driven sales professional with experience in field sales and business development looking to return to a career in sales after a break. Highly organized, with a strong work ethic, and a passion for providing outstanding customer service.
Overview
23
23
years of professional experience
Work History
Controller
Touchstone Closing & Escrow, LLC
Andover
01.2021 - 03.2025
- Oversaw all aspects of financial reporting, budgeting, and forecasting.
- Ensured compliance with tax regulations and internal financial policies.
- Develop and implement financial controls to optimize operational efficiency and minimize risk.
- Analyze financial data to provide insights and recommendations to senior leadership.
- Managed month-end and year-end closing processes, ensuring accuracy and timeliness.
- Implemented and maintained financial systems and software to streamline reporting and analysis.
- Collaborated with department heads to develop financial strategies, and improve cost efficiency.
Client Services Manager
Touchstone Closing & Escrow, LLC
Andover
04.2019 - 01.2021
- Managed and nurtured customer relationships to generate leads and referrals
- Lead client service operations to ensure high customer satisfaction and retention
- Develop and maintain strong relationships with key clients to drive business growth
- Serve as the main point of contact for client inquiries, resolving issues efficiently
- Collaborate with internal teams to improve client experiences and streamline processes
- Monitor client accounts to identify opportunities for upselling and cross-selling
- Analyze customer feedback and implement service improvements based on insights
- Develop reports and present client performance metrics to senior leadership
- Coordinate with marketing teams to align client strategies with business goals
Primary Caregiver
Family Leave
Andover
01.2013 - 04.2019
- Temporarily stepped back from full-time employment to act as the primary caregiver for my three children.
- Volunteered as president of the Christ Church Children's Center Parent Advisory Group, organizing annual fundraising activities, enrichment programs, and community events.
- Led fundraising efforts for the Andover Coalition for Education as a board member and fundraising chair.
Business Sales Representative
Apple
Nashua
10.2011 - 01.2013
- Developed and maintained relationships with business clients to drive sales.
- Conducted in-depth consultations to educate clients on Apple products and services, and developed tailored solutions to enhance productivity.
- Collaborated with internal teams to deliver seamless purchasing and onboarding experiences.
- Exceeded sales targets through strategic outreach and account management.
- Provided ongoing support and training to business clients to maximize product adoption.
- Utilized CRM tools to track client interactions and drive data-driven sales strategies.
Unit Manager
Altria Group Sales Distribution
Boston
06.2004 - 09.2011
- Led a team of five territory sales managers including tenured employees, new hires and advancement candidates
- Drove performance improvement against Altria KPIs at large and mid-sized regional distributors and regional grocery and convenience key accounts
- Developed and executed quarterly game plans and monthly execution objectives to drive distribution, share and execution
- Provided ongoing coaching and feedback and led performance appraisal process
- Addressed performance issues through collaborative performance improvement plans, when necessary
- Selected as regional training facilitator for Sales Manager Leadership Forum
- Advanced 6 territory sales managers to sales development associate roles in seven years
Sales Development Associate
Altria Group Sales & Distribution
Boston
06.2003 - 06.2004
Territory Sales Manager
Altria Group Sales & Distribution
Lynn
06.2002 - 05.2004
Education
Bachelor of Science - Marketing
Boston College
Chestnut Hill, MA05-2002
Skills
- Sales and Lead Generation
- Customer Service and Relationship Management
- Effective Communication and Negotiation
- Problem Solving & Objection Handling
- Time Management and Organization
- Field-based sales experience
- CRM Software and Sales Tools
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
References
Available upon request.
Timeline
Controller
Touchstone Closing & Escrow, LLC
01.2021 - 03.2025
Client Services Manager
Touchstone Closing & Escrow, LLC
04.2019 - 01.2021
Primary Caregiver
Family Leave
01.2013 - 04.2019
Business Sales Representative
Apple
10.2011 - 01.2013
Unit Manager
Altria Group Sales Distribution
06.2004 - 09.2011
Sales Development Associate
Altria Group Sales & Distribution
06.2003 - 06.2004
Territory Sales Manager
Altria Group Sales & Distribution
06.2002 - 05.2004
Bachelor of Science - Marketing
Boston College
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