John Costello
Bellingham
Summary
Organized, mechanically-minded professional with a proven track record of delivering timely results. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Seeking a long term career with an expanding company.
Overview
16
16
years of professional experience
Work History
Director of Engineering, Safety and Security
Hampton Inn Boston Logan Airport Chelsea (HHM)
2023.11 - Current
- Streamlined Engineering processes by introducing Digital PM Tracking and PM Software (Trancendant)
- Updated Emergency Shut down procedures for this property as well as 2 others under the same ownership.
- Implemented smart lighting systems, photocells, motion detectors, and touch free appliances in Guest and mechanical spaces to reduce energy and water consumption.
- 2023 maintenances records digitized in compliance with new brand QA Standards.
- Contracted EV charging ports for guests, at no cost for the property or ownership.
- Camera system out of compliance with brand and FCC rules. Camera system upgraded to comply with FCC Rulings, brand standard, and State of Massachusetts guidelines set forth by the Liquor Licensing Board
HVAC Service Manager
Costello Climate Control (Company Closed)
2022.03 - 2023.09
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Director of Engineering, Safety and Security
Hilton Boston Dedham
2021.07 - 2022.03
- Hired to a property with 84 rooms out of order. All rooms repaired and returned to working condition and back in service in under 60 days.
- Developed new safety and security SOPs with Senior Leadership to update SOPs put in place in 1994.
- Fire Alarm system inspections shown 163 deficiencies. All areas repaired and building has a clean inspection.
- Building suffering from extremely dirty cooling loop. Cause of contamination was identified and fixed. Building now has loop water tested to city potable water standards.
- Updated and restructured approved contractor list
- Bid out preventative maintenance contracts for building critical systems.
- Set into motion a system of accountability for tracking maintenance records and ensuring scheduled maintenance was completed regularly.
- Successfully implemented an energy savings plan, including a full building upgrade to LED and full replacement of walk-in cooler mechanical systems, saving the property $47,000 annually at $0 cost to the property or ownership.
- Worked with Senior Leadership Team to develop a plan of action to boost GSS/SALT Scores for the property and set forth a plan to improve the guest's experience.
Engineer
W Boston Marriott International
2019.07 - 2021.07
- Interacted with state and local agencies concerning compliance with codes and regulations.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
- Performed scheduled maintenance and maintained electrical, plumbing, HVAC and chiller systems.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Operated welding equipment and cutting torches to join or separate metal parts for equipment and facilities installations.
- Operated Skid steer in a safe manner for snow removal operations and other construction tasks
- Assisted other departments in the completion of their goals and day to day operations
FedEx Delivery Driver
Delpex Inc.
2017.11 - 2019.07
- Created and submitted delivery and DOT logs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Operated and maintained the straight truck in accordance with state and federal regulations.
BMW Mechanic
Gallery BMW Norwood
2017.09 - 2017.11
- Diagnosed and repaired mechanical issues on diesel, and gasoline vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
- Closely reviewed blueprints to determine equipment needed for installations or repairs.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Emergency Vehicle Upfitter
Colonial Municipal Group
2017.05 - 2017.09
- Installed emergency equipment in fire and police vehicles, including visual and audio warning equipment as well as radio equipment
- Trained and proficient in Whelen proprietary software, including Whelen Cencom Sapphire, Carbine, Cantrol, and Core
- Diagnosed and repaired emergency vehicle warning equipment
- Decommissioning of emergency vehicles.
Station Manager
Cape Cod Oil
2015.08 - 2016.11
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientèle.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Prepared materials for following shift.
Delivery Driver
Conwell Ace Hardware
2013.11 - 2015.08
- Operated delivery vans in accordance with company safety policies and procedures.
- Answered customer questions regarding delivery promptly and accurately.
- Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
- Verified each delivery against shipping instructions before delivering to customers.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
Dock Staff/Deck Hand
Hy-Line Cruises
2008.08 - 2013.11
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Loaded, unloaded and transported cargo weighing up to 500 pounds between terminals and Vessel.
- Announced and demonstrated safety and emergency procedures.
Education
High School Diploma -
Sandwich High School
365 Quaker Meeting House Rd, East Sandwich, MA 02537Skills
- Current Forklift Certification
- Sound decision maker
- Defensive driving training
- Current Massachusetts driver's license
- Calm under pressure
- Thorough knowledge of NIMS 100/700 system
- Very knowledgeable in the fields of electrical and schematics.
- Electrical system rewiring
- Record keeping
- Troubleshooting skills
- Inspections proficiency
- Auto and engine repair
- Customer service
- MIG and Arc welding experience
- EPA Refrigeration Certified
Timeline
Director of Engineering, Safety and Security
Hampton Inn Boston Logan Airport Chelsea (HHM)
2023.11 - Current
HVAC Service Manager
Costello Climate Control (Company Closed)
2022.03 - 2023.09
Director of Engineering, Safety and Security
Hilton Boston Dedham
2021.07 - 2022.03
Engineer
W Boston Marriott International
2019.07 - 2021.07
FedEx Delivery Driver
Delpex Inc.
2017.11 - 2019.07
BMW Mechanic
Gallery BMW Norwood
2017.09 - 2017.11
Emergency Vehicle Upfitter
Colonial Municipal Group
2017.05 - 2017.09
Station Manager
Cape Cod Oil
2015.08 - 2016.11
Delivery Driver
Conwell Ace Hardware
2013.11 - 2015.08
Dock Staff/Deck Hand
Hy-Line Cruises
2008.08 - 2013.11
High School Diploma -
Sandwich High School
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