John Cox
Peabody
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
JCPenney
07.2024 - 11.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate in Business Transfer - Business
Northern Essex Community College
Haverhill, MA05-2025
High School Diploma -
Pioneer Charter School Of Science II
Saugus, MA06-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Multi-line phone systems
- Point of sale systems
Timeline
Customer Service Associate
JCPenney
07.2024 - 11.2025
Associate in Business Transfer - Business
Northern Essex Community College
High School Diploma -
Pioneer Charter School Of Science II
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