Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JOHN DAVENPORT

Plymouth,MA

Summary

Dynamic Lead Data Center Engineer with a proven track record at OpenText, Inc., enhancing operational efficiency and uptime through strategic capacity planning and effective project management. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Data Center Engineer

OpenText, Inc
10.2021 - 05.2025
  • Led operations team to optimize data center performance and uptime through effective resource allocation.
  • Implemented best practices for incident response, enhancing operational efficiency and minimizing downtime.
  • Coordinated cross-functional teams to streamline project schedules, improving service delivery across multiple data centers worldwide.
  • Managed vendor relationships, negotiating contracts to secure favorable terms while maintaining service quality standards.
  • Oversaw capacity planning efforts, ensuring alignment with organizational goals and future growth projections.
  • Improved data center efficiency by implementing new operational procedures and protocols.
  • Facilitated clear communication between stakeholders during periods of major projects, crisis or emergency situations, leading to swift resolution efforts.
  • Increased energy efficiency with the implementation of temperature control measures and equipment upgrades.
  • Negotiated favorable lease agreements with external partners related to col-location sites and power supply pricing.
  • Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
  • Oversaw the installation and maintenance of hardware, minimizing service disruptions for clients.
  • Managed and coordinated data center moves and co-location closures with multiple teams and third party vendors.

Senior Data Center Engineer

OpenText, Inc
07.2019 - 10.2021
  • Managed installation and configuration of data center networking equipment to enhance connectivity and performance.
  • Oversaw routine maintenance schedules, ensuring optimal operation of servers and cooling systems.
  • Implemented monitoring tools to track system performance and identify potential issues proactively.
  • Collaborated with cross-functional teams to troubleshoot hardware and software malfunctions efficiently.
  • Streamlined inventory management processes for spare parts, reducing downtime during equipment failures.
  • Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.

Data Center Engineer

OpenText, Inc
01.2015 - 07.2019
  • Managed data center operations to ensure optimal performance and reliability of systems.
  • Implemented system upgrades, enhancing infrastructure efficiency and reducing downtime.
  • Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.

Education

High School Diploma -

Brockton High School
Brockton, MA
06-1988

Skills

  • Operating system administration
  • Hardware troubleshooting
  • Asset management
  • Project management
  • Capacity planning
  • Data center design
  • Structured cabling
  • Power distribution units

Certification

Red Hat System Administrator

ITIL

AWS Cloud Practitioner

AWS Certified AI (enrolled)

PMP (enrolled)

Timeline

Lead Data Center Engineer

OpenText, Inc
10.2021 - 05.2025

Senior Data Center Engineer

OpenText, Inc
07.2019 - 10.2021

Data Center Engineer

OpenText, Inc
01.2015 - 07.2019

High School Diploma -

Brockton High School

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