JOHN D. PURCELL
Lowell,MA
Summary
Sales Oriented, Result driven team player who thrives on challenges and success. Current in Travel Industry with relationships with many key resorts and DMC’s. Self motivated, goal oriented, flexible, ethical team player who is highly motivated and enjoys working hard to see the team and company achieve their goals. Ability to build relationships with key account personnel to help build a business. Excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Overview
18
18
years of professional experience
Work History
Independent Travel Consultant
Susan Peavey Travel
09.2020 - Current
- Develop and Maintain outstanding relationships with clients and exceeded their expectations for customer service wile securing their Travel arrangements
- Carefully listened and assessed clients needs in order to create an amazing travel experience
- Supply travelers with pertinent informant and useful travel material
- Collect deposits and balances
- Use Promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Create and update electronic records of clients
- Utilize excellent verbal and written communication skills to close sales and achieve high productivity to reach the revenue and profit targets
- Advised corporate clients on cost-effective travel solutions while maintaining their company''s specific policies and budget constraints.
- Maximized efficiency in managing bookings through the use of advanced software tools and maintaining strong relationships with travel suppliers.
- Attended industry conferences and networking events to stay current on market trends and forge valuable connections within the travel sector.
- Established referral partnerships with complementary businesses, such as event planners and real estate agents, to generate new leads and broaden client network.
- Conducted comprehensive post-trip follow-ups with clients, gathering feedback on services provided and identifying areas for improvement.
- Expanded destination knowledge by participating in educational trips offered by various tourism boards or supplier partners in order to better serve client needs based on firsthand experience or recommendations from trusted sources.
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
- Stayed up-to-date on industry trends and emerging destinations to provide informed advice to clients seeking unique travel experiences.
Business Development Manager
GOGO Vacations
08.2019 - 09.2020
- Conduct both in person and virtual client calls within territory for account management and relationship development with the goal of increasing annual year over year sales production by 10%
- Attend social and business events to develop business and client relationships to improve year over year sales production
- Negotiate and implement account marketing/co-operative activities and opportunities
- Provide weekly updates of sales pipeline, scorecards, top and bottom accounts along with Salesforce activity to identify client opportunity
- Attend weekly or monthly sales meetings with operations team
- Procure and deliver weekly sales activity reports and future sales activity reports to sales leadership team
- Provide weekly and monthly collateral to accounts as it relates to new business initiatives
- Record all daily and weekly activities in Salesforce
- Provide proactive responses and solutions to problems
- Contribute to the profitability by providing efficient accost growth, support and customer service
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Manager
Bailey’s Bar & Grille
08.2017 - 07.2019
- Recruit, train and supervise staff of70 people in total (15 people of any given night)
- Assist with overseeing stock levels and ordering correct product
- Problem solving and handling customer complaints and comments
- Market business to increase sales
- Taking reservations, greeting customers upon arrival and seating guests in a timely matter
- Set sales targets and daily sales competitions
- Prepare and track financial trends and reports
- Process new hire paperwork to ensure all were complete and all documents are sent to appropriate department
Independent Travel Consultant
Susan Peavey Travel
08.2017 - 04.2019
- Develop and Maintain outstanding relationships with clients and exceeded their expectations for customer service wile securing their Travel arrangements
- Carefully listened and assessed clients needs in order to create an amazing travel experience
- Supply travelers with pertinent informant and useful travel material
- Collect deposits and balances
- Use Promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Create and update electronic records of clients
- Utilize excellent verbal and written communication skills to close sales and achieve high productivity to reach the revenue and profit targets
- Advised corporate clients on cost-effective travel solutions while maintaining their company''s specific policies and budget constraints.
- Maximized efficiency in managing bookings through the use of advanced software tools and maintaining strong relationships with travel suppliers.
- Attended industry conferences and networking events to stay current on market trends and forge valuable connections within the travel sector.
- Established referral partnerships with complementary businesses, such as event planners and real estate agents, to generate new leads and broaden client network.
- Conducted comprehensive post-trip follow-ups with clients, gathering feedback on services provided and identifying areas for improvement.
- Expanded destination knowledge by participating in educational trips offered by various tourism boards or supplier partners in order to better serve client needs based on firsthand experience or recommendations from trusted sources.
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
- Stayed up-to-date on industry trends and emerging destinations to provide informed advice to clients seeking unique travel experiences.
Team Leader
Liberty Travel
12.2012 - 07.2017
- Delivered on weekly, monthly and annual sales targets to achieve a minimal of10% growth over prior year selling leisure vacation packages, cruises and tours to all destinations around the world
- Managed team do deliver results and increase sales on insurance and other up sell opportunities
- Implemented and conducted weekly training and business meetings to keep practices and policies in place and followed
- Built weekly and monthly strategies to hit target
- Coached and developed team of 7 to be successful team members and build a successful business
- Delivered excellent customer service to all customers and find a solution and implement on customer service complaints
- Effectively managed a high-volume of inbound and outbound customer calls
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues
- Mastered customer service management systems and databases
- Evaluated consumer reports on a monthly basis
Sales Capability Manager
Tropicana Chilled DSD
01.2007 - 06.2012
- Delivered National Overs Shorts Plan
- Implemented and ensured execution of national over and short policy across all zones
- Delivered accurate over and short expense forecast
- Tracked and resolved cash offenders greater then $100 and all cash ticket adjustments
- Worked with and training of DSL's and RSR's on policy's and procedures to include the use of the Sales Accounting over and short systems and the High risk reporting tool
- Tested the HH4 system and reported any defects. Scheduled and planned all training activities for DSL's and RSR's on the use of the HH4device
- Developed new process for employee evaluation which resulted in marked performance improvements
Education
Certificate - Basic Non-Commissioned Officer Course
Fort Gordon, GA10.1995
Certificate - Primary Leadership Development Course
Primary Leadership Course United States Army
Baumholder, GE02.1991
Skills
- Critical thinking
- Reliability
- Resort partnerships
- Relationship management
- Mentoring and training
- Travel planning
- Industry trends
- Multitasking
- Cultural sensitivity
- Negotiation
- Geography awareness
- Problem-solving
Awards
2008 - Chilled DSD Unsung Hero Award, 2002 -2003 - Three Star Awards, The Army Accommodation Medal Numerous times throughout Military Career (3 in total), 1994 - Best Communications Team in Europe Award, 1992 - With HONORS graduate from the Primary Leadership Development Course
Timeline
Independent Travel Consultant
Susan Peavey Travel
09.2020 - Current
Business Development Manager
GOGO Vacations
08.2019 - 09.2020
Manager
Bailey’s Bar & Grille
08.2017 - 07.2019
Independent Travel Consultant
Susan Peavey Travel
08.2017 - 04.2019
Team Leader
Liberty Travel
12.2012 - 07.2017
Sales Capability Manager
Tropicana Chilled DSD
01.2007 - 06.2012
Certificate - Basic Non-Commissioned Officer Course
Certificate - Primary Leadership Development Course
Primary Leadership Course United States Army
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