John Ibrahim
Norwood,MA
Summary
High-energy and motivated Store Manager with over three years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Leader
Superdry
Cambridge, Massachusetts
06.2022 - Current
- Fully staffed store and trained all new members in time for successful peak season in tough hiring market and handled all on-boarding process for newly hired employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. As a result, we ended last fiscal year at 13% vs. forecast with a 7% increase year over year.
- Meticulously controlled all costs ranging from payroll to supply orders resulting in highest positive contribution profit within all stores in the U.S.
Store Manager
UNIQLO
Chestnut Hill, Massachusetts
11.2021 - 06.2022
- Promoted from Assistant Store Manager to Store Manager after successful recovery of store after poor result of unstable management. Was transferred to different location in conjunction with promotion also to aid in recovery of unstable situation.
- Trained and supervised over 20 retail team members, including supervisors and manager candidates, about UNIQLO standards and philosophy at mall store in Chestnut Hill, MA bringing in over $5,000,000 in annual revenue.
- Analyzes current sales trends, including but not limited to total daily and weekly sales, average dollar per transaction, and units per transaction, manages scheduling for store shifts to accomplish proper staffing at all times to ensure maximum level of customer satisfaction.
- Responsible for establishing daily, weekly, and monthly sales planning, inventory control, sales floor layout, and sales formation, to achieve perfect sales floor for smooth customer experience.
- Devised processes to boost long-term business success and increase profit levels.
- Surpassed recruiting goals by successfully hiring and training over 20 sales associates with a 90% retention rate within a six month period.
Assistant Store Manager
Uniqlo USA
Natick, Massachusetts
06.2017 - 11.2021
- Trained and supervised over 20 retail team members, including supervisors and manager candidates, about UNIQLO standards and philosophy at mall store in Natick, MA bringing in over $5,000,000 in annual revenue.
- Trained and managed staff in highest standard of customer service and sales techniques resulting in customer average spending by over 200% vs. previous year results.
- Analyzes current sales trends, including but not limited to total daily and weekly sales, average dollar per transaction, and units per transaction, manages scheduling for store shifts to accomplish proper staffing at all times to ensure maximum level of customer satisfaction.
- Responsible for establishing daily, weekly, and monthly sales planning, inventory control, sales floor layout, and sales formation, to achieve perfect sales floor for smooth customer experience.
- Successfully fulfilled role as acting store manager in absence of store manager for four consecutive months.
Education
Bachelor of Music - Music Business / Management
Berklee College of Music
Boston, MA05.2020
Skills
- Data Analysis
- Layout Planning
- Deadline Management
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Recruitment and Hiring
Languages
Arabic
Native or Bilingual
Timeline
Store Leader
Superdry
06.2022 - Current
Store Manager
UNIQLO
11.2021 - 06.2022
Assistant Store Manager
Uniqlo USA
06.2017 - 11.2021
Bachelor of Music - Music Business / Management
Berklee College of Music