Summary
Overview
Work History
Education
Skills
Timeline
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John Otton

Barnstable

Summary

General Manager with a proven track record at Town Taxi Of Cape Cod, excelling in leadership and operations management. Fostered a positive team environment. Skilled in problem resolution and financial oversight, cultivating strong client relationships and enhancing customer satisfaction.

Overview

28
28
years of professional experience

Work History

General Manager

Town Taxi Of Cape Cod
05.2020 - 03.2025



  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Enjoyed a strong relationship with Riverview school in Sandwich including opening many accounts for their students upon graduation.
  • Cashed out drivers on quickbooks, sent out invoices every month including accounts payable, hiring of drivers including the interview process.

Assistant Manager/Dispatcher

Town Taxi Of Cape Cod
03.2013 - 03.2020




  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw 40 cabs a Day including dispatch duties and Phone reservations for over 100 accounts including 30 plus Riverview school clients, Cape Cod Hospital Arc of Cape Cod And the general public.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Driver

Town Taxi Of Cape Cod
07.1997 - 03.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Education

High School Diploma -

Dennis Yarmouth Regional High School
South Yarmouth, MA
06-1988

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Efficient multi-tasker

Timeline

General Manager

Town Taxi Of Cape Cod
05.2020 - 03.2025

Assistant Manager/Dispatcher

Town Taxi Of Cape Cod
03.2013 - 03.2020

Driver

Town Taxi Of Cape Cod
07.1997 - 03.2013

High School Diploma -

Dennis Yarmouth Regional High School

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John Otton