John Peluso
Burlington
Summary
Results-driven Evening Manager with extensive experience in team leadership, effective communication, and customer service. Known for resolving issues promptly and implementing effective inventory management practices to optimize operations and enhance guest satisfaction.
Overview
6
6
years of professional experience
Work History
Catagory Reset Specialist
Polar Beverages
Worcester
07.2023 - Current
- Coordinated product resets to align with brand marketing strategies.
- Implemented inventory management practices to optimize stock levels.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Provided excellent customer service by answering questions about products and promotions when necessary.
- Implemented promotional displays according to corporate guidelines.
- Performed inventory checks and updated database records for accurate tracking of product levels.
Evening Manager
Shaw's Supermarket
Burlington
11.2019 - Current
- Supervised evening staff to ensure efficient operations and customer service.
- Managed inventory levels and restocked shelves as needed during shifts.
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Resolved complaints promptly to maintain satisfaction, loyalty, and positive relationships with customers.
- Ensured all customer inquiries were handled promptly and professionally.
- Oversaw cash handling procedures during closing shifts for accuracy.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
- Addressed customer concerns via phone or email in an efficient and professional manner.
Senior Food and Beverage Server
Aviva Country Club Heights
Woburn
03.2025 - 11.2025
- Provided exceptional table service to enhance guest dining experiences.
- Managed food and beverage orders efficiently for diverse clientele.
- Maintained cleanliness and organization of dining areas during service shifts.
Education
BBA - Fincance
University of Massachusetts, Lowell
Lowell, MA05-2025
Skills
- Adaptability and resilience
- Team leadership qualities
- Point of sale systems
- Strong communication skills
- Inventory management
- Efficient time management
- Customer service prioritization
- Team collaboration
References
References available upon request.
Affiliations
Volunteered at numerous town events, handling cash procedures and providing excellent service to the town residents at said events
Timeline
Senior Food and Beverage Server
Aviva Country Club Heights
03.2025 - 11.2025
Catagory Reset Specialist
Polar Beverages
07.2023 - Current
Evening Manager
Shaw's Supermarket
11.2019 - Current
BBA - Fincance
University of Massachusetts, Lowell