Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Pyke

Framingham

Summary

Diligent Leader with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Able to remain calm and effective in high pressure, fast paced environments. As a United States Navy Veteran and traveling all over the world talking to people and learning about so many different races and religions makes it easy for me to interact with people and deal with stressful situations.

Overview

11
11
years of professional experience

Work History

Welder

Deluca Welding
75 Dunstable Rd North Chelmsford, Ma
11.2023 - 11.2025

Achieved successful welding of stick, MIG, and TIG pipes, enhancing system integrity. Delivered timely installation and repair of gas lines and meter tie-ins, improving operational efficiency. Contributed to the effective installation and maintenance of chillers, cooling towers, and various HVAC units, ensuring optimal performance.

  • Learned and adhered to safety protocols while operating welding equipment.
  • Assisted in preparing materials for welding processes, ensuring readiness for production.
  • Collaborated with team members to understand project specifications and quality standards.
  • Engaged in continuous learning to improve welding techniques and equipment usage.

Laborer

Local 22
35 Highland Ave Malden MA 02148
08.2016 - 11.2023

Assisted carpenters, bricklayers, and ironworkers on various construction sites in Boston. Supported excavation, pile driving, and utility work to facilitate site operations. Contributed to projects including the Logan airport terminal E modernization project. I assisted in many things incuding concrete pouring, asphalt laying, and demolition activities.

  • Operated heavy machinery to complete construction tasks efficiently.
  • Maintained clean and safe work environments adhering to safety regulations.
  • Trained new laborers on safety protocols and equipment usage.

Bar Assistant Manager

Mary Anns
1937 Beacon St Brighton Ma 02135
02.2015 - 08.2020

Oversaw security operations as a bouncer, verifying IDs and enforcing safety protocols. Advanced to bartender, managing high-volume service during peak hours with a focus on teamwork. Elevated to managerial position, streamlining bar operations and enhancing customer service standards to improve overall guest experience.

  • Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored staff on cocktail preparation and customer engagement techniques.
  • Resolved customer complaints promptly, enhancing overall experience and loyalty.

Education

Associate of Occupational Studies - HVAC

TCI
Manhattan, NY
05-2016

Skills

  • Attention to detail
  • Critical thinking
  • Health and safety compliance
  • Customer service
  • Problem-solving
  • Time management
  • Customer relationship building
  • Clear communication
  • Team collaboration
  • Team leadership
  • Guest interaction
  • Verbal and written communication
  • Safety awareness
  • Decision-making
  • Cash handling
  • Outgoing personality
  • Relationship building
  • Health and safety

Timeline

Welder

Deluca Welding
11.2023 - 11.2025

Laborer

Local 22
08.2016 - 11.2023

Bar Assistant Manager

Mary Anns
02.2015 - 08.2020

Associate of Occupational Studies - HVAC

TCI
John Pyke