Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

John Richard

Ware,MA

Summary

Accomplished quality management professional with a proven track record of implementing process improvements and upholding strict quality standards. Skilled at collaborating with diverse teams to deliver impactful outcomes. Recognized for reliability and flexibility in fast-paced settings, showcasing expertise in optimizing processes and ensuring quality assurance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Quality Manager

Profiles Inc.
01.2015 - Current
  • Maintain ISO 9001-2015 quality system
  • Manage Inspection personnel
  • Identify and address internal and external quality issues
  • Maintain environmental and safety compliance
  • Create and update process routers
  • Operate industrial wastewater plant
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.

Process Engineer

Westfield Electroplating
01.2009 - 01.2015
  • Develop Process Flow and Mapping of plating processes
  • Review and ensure compliance with government and industry plating specifications
  • Setup shop job packets
  • Develop technical processing plans
  • Assist customers with plating questions and requirements
  • Employee process training
  • Prepare documentation for customer process audits
  • Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
  • Prepared scope of work documentation for use in project planning

Applications Engineer

EBM-Papst Industries Inc.
01.2001 - 01.2009
  • Provide pre and post sales technical support of fans, blowers, motors and assemblies.
  • Work with design teams, sales and marketing to support customers and develop new products.
  • Key technical point of contact for the customer and maintain close relationship with customer’s technical team.
  • Technical product presentations.
  • Resolve product issues and develop improvements with design teams.
  • Generate application notes and relevant support documentation.
  • Perform competitive analysis and benchmarking.
  • Assist in analyzing customer quality issues and develop solutions.
  • Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
  • Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues.
  • Collaborated with cross-functional teams to design and implement innovative technical solutions.

Education

Springfield Technical Community College
Springfield,MA
01.2004

Mitutoyo Corporation
Springfield,MA
01.1997

Mitutoyo Corporation
Springfield,MA
01.1996

Associate Degree in Science - Electrical Technology and Robotics

Springfield Technical Community College
Springfield,MA
01.1995

Skills

  • Internal audit expertise
  • Quality assurance systems
  • Regulatory compliance oversight
  • Problem resolution
  • Regulatory adherence
  • Quality assurance processes
  • Quality improvement initiatives
  • Effective quality training
  • Document organization

Affiliations

Member of Society of Automotive Engineers (SAE)

Certification

  • Licensed Massachusetts Industrial Wastewater Operator - [Timeframe]

Timeline

Quality Manager

Profiles Inc.
01.2015 - Current

Process Engineer

Westfield Electroplating
01.2009 - 01.2015

Applications Engineer

EBM-Papst Industries Inc.
01.2001 - 01.2009

Springfield Technical Community College

Mitutoyo Corporation

Mitutoyo Corporation

Associate Degree in Science - Electrical Technology and Robotics

Springfield Technical Community College

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John Richard