John Robinson
Weymouth,MA
Summary
Career Asset Protection Professional with field and corporate experience with creating shared vision and strategy, leading teams, problem solving and project management as well as working in cross functional collaborative groups to mitigate theft/fraud and/or regulatory/compliance. Leadership experience with heavy concentration in internal and external theft prevention, detection and elimination.
Overview
20
20
years of professional experience
Work History
Director of Investigation Support (Total Store)
CVS Health
Woonsocket, RI
04.2019 - Current
- Manage a team of 3 managers, 5 Rx investigators and 8 analysts to support field team in front store and pharmacy investigations
- Create and implement shared vision to effectively and efficiently mitigate shrink or loss related to internal theft and fraud
- Bring vision and strategy to reality by establishing policy, protocol, techniques, technology, and oversight for field efforts in front store and diversion investigations (proactive and reactive)
- Create / provide forward thinking actions to present to cross functional teams for partnership to communicate actions and follow up for key initiatives
- Advocate for strong robust field action to combat theft and fraud and partner with AP field leaders / AP CSC support staff to ensure balance of actions is appropriate for DAPL team to ensure holistic approach to shrink reduction is achieved
Director of Pharmacy Diversion
CVS Health
Woonsocket, RI
10.2017 - 04.2019
- Manage a team of 6 to provide field support for pharmacy diversion investigations and risk analytics for corporate and field trend analysis
- Create and implement strategy to address colleague diversion and reduce unknown losses that includes proactive and reactive elements
- Provide cross functional expertise for regulatory and compliance risk for state and federal matters including developing solutions with proper monitoring
- Coordinate training and develop tools/protocols for effective and efficient field proactive investigations
- Facilitate numerous working groups and multi-functional teams to address diversion issues and implement solutions
Manager & Senior Manager of Pharmacy Diversion
CVS Health
Woonsocket, RI
04.2011 - 10.2017
- Manage a team of 6 to provide field support for pharmacy diversion investigations and risk analytics for corporate and field trend analysis
- Coordinate internal reviews and provide cross functional expertise for regulatory and compliance risk for state and federal matters including developing solutions with proper monitoring
- Monitor controlled drug losses for trends and opportunities
- Coordinate training and develop tools/protocols for effective and efficient field proactive investigations
- Facilitate numerous working groups and multi-functional teams to address diversion issues and implement solutions
Regional Loss Prevention Manager
CVS Health
Boston, MA
01.2006 - 04.2011
- Developed and implemented loss prevention strategies to minimize inventory shrinkage in 40-45 urban Boston, MA
- Conduct internal investigations utilizing full resources available including covert camera equipment, undercover surveillance, Exception reporting and data mining, financial auditing, and interviewing
- Managed 10-12 Market Investigators who led company in external theft apprehensions
- Trained and mentored staff on loss prevention techniques and best practices.
- Led cross-functional teams in executing theft prevention initiatives across multiple locations.
Education
Bachelor of Science - Criminal Justice
Long Island University At CW Post College
Greenfield, NY06-1994
Skills
- Wicklander / Zulawaski Master Interviewer
- Strategic planning
- Decision-making
- Project management
- Team management
- Strategies and goals
- Creativity and innovation
- Issues resolution
- Partnerships and alliances
- Team collaboration
Accomplishments
- Achieved constant high percent reduction over 10+ years in unknown losses through effectively creating a process to proactively address drug losses
- Created and established the current Divisional Diversion manager program through a shared vision to effectively decrease the risk of investigative actions
- Led efforts to create shared vision of DSCSA track through technology and process
- Transitioned our POS EBR tool to current platform to provide well rounded exceptions to show outlier activity that are precursors to theft or fraud
- Created eCAR and eBOH process to give store level visibility to problematic areas for review
- Effectively worked with pillar and working groups to establish new or enhanced process by leading and establishing a short term and long term strategy to address theft and fraud including authoring DAPL onboarding KLE, providing live WZ training, creating learning journeys for new DAPL, creating myAP tip campaign, etc.
Timeline
Director of Investigation Support (Total Store)
CVS Health
04.2019 - Current
Director of Pharmacy Diversion
CVS Health
10.2017 - 04.2019
Manager & Senior Manager of Pharmacy Diversion
CVS Health
04.2011 - 10.2017
Regional Loss Prevention Manager
CVS Health
01.2006 - 04.2011
Bachelor of Science - Criminal Justice
Long Island University At CW Post College