John Valentine
Worcester
Summary
Results-oriented District Manager skilled in optimizing multi-unit operations and implementing strategic initiatives. Known for fostering a culture of accountability and continuous improvement, contributing to significant sales growth and enhanced customer satisfaction. Lead the company in sales & earnings multiple years along with winning the District of Year in 2016 being the only District to ever win the award out of the Florida region .
Overview
2026
2026
years of professional experience
Work History
District Manager
Leslie's
07.2012 - 01.2026
- Directed daily operations across multiple locations to optimize performance and enhance customer satisfaction.
- Implemented strategic initiatives to increase sales and improve overall profitability within assigned districts.
- Mentored and developed management teams to ensure adherence to company standards and operational excellence.
- Analyzed market trends and competitor activities to inform business strategies and drive effective decision-making.
- Collaborated with cross-functional teams to streamline processes, resulting in improved efficiency and reduced costs.
- Monitored inventory levels and managed supply chain logistics to maintain optimal stock availability at all times.
- Developed training programs for staff, enhancing skills and fostering a culture of continuous improvement within teams.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions as necessary.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Store Manager
Ross Dress for Less
2010 - 2012
- Managed daily store operations, ensuring optimal staffing and inventory levels.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members, fostering a culture of collaboration and high performance.
- Analyzed sales data to inform decision-making and improve store performance metrics.
Store Manager
Big Lots
2009 - 2010
- Oversaw visual merchandising standards, enhancing product presentation and customer experience.
- Conducted regular audits to maintain compliance with company policies and operational standards.
- Resolved customer inquiries promptly, improving satisfaction rates through effective communication.
- Collaborated with corporate teams on promotional initiatives, aligning local efforts with brand objectives.
Store Director
BI-LO
2000 - 2009
- Led store operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented staff training programs to enhance team performance and customer service.
- Oversaw inventory management, optimizing stock levels and minimizing shrinkage through effective control measures.
- Analyzed sales data to identify trends and adjust merchandising strategies for improved revenue generation.
Education
High School Diploma -
Weir High School
Weirton, WV05-1981
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Attention to detail
- Sales management
- Multi-unit management
Timeline
District Manager
Leslie's
07.2012 - 01.2026
Store Manager
Ross Dress for Less
2010 - 2012
Store Manager
Big Lots
2009 - 2010
Store Director
BI-LO
2000 - 2009
High School Diploma -
Weir High School
District of the Company 2016
Awarded to the District that achieve both sales & earnings over Budget