Johna Willis
Boston
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Director of Food and Beverage
Bosse
03.2024 - Current
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
Director of People Operations
COJE
03.2023 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Head Sommelier
Major Food Group
03.2022 - 03.2023
- Enhanced guest experience by developing an extensive wine list and pairing recommendations for various cuisines.
- Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
- Managed inventory effectively, resulting in reduced wastage and improved stock turnover.
- Collaborated with chefs to create cohesive menu pairings, enhancing the overall dining experience.
- Demonstrated expertise in rare and collectible wines, offering personalized consultations for private collectors.
General Manager
Boston Urban Hospitality
09.2013 - 12.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Certified Sommelier - Wine
Court of Master Sommeliers
New York, NY10.2016
Bachelor of Arts - English Literature, Art History
Emmanuel College
Boston, MA05.2001
Skills
- Business Planning
- Staff Development
- Project Management
- Budget Control
- Operations Management
- Staff Management
- Hiring and Retention
- Organizational Development
- Strategies and Goals
Timeline
Director of Food and Beverage
Bosse
03.2024 - Current
Director of People Operations
COJE
03.2023 - Current
Head Sommelier
Major Food Group
03.2022 - 03.2023
General Manager
Boston Urban Hospitality
09.2013 - 12.2019
Certified Sommelier - Wine
Court of Master Sommeliers
Bachelor of Arts - English Literature, Art History
Emmanuel College
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