Johnayra Arias
Lawrence
Summary
Hardworking and motivated Shift Manager with 4 years of experience and record of success in Food industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Teller
Eastern Bank
Salem
03.2024 - Current
- Maintained confidentiality of all customer records and information according to company policies.
- Answered customer inquiries regarding bank products and services.
- Continuously updated knowledge about banking products, services, policies, and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
Manager
McDonald's
Salem
01.2019 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored, and trained team members to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
Behavior Technician
LEARN Behavioral
Lowell
01.2023 - 08.2023
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Monitored client's progress towards identified goals through data collection and analysis.
- Supported clients in developing self-help skills, such as dressing, toileting, and eating independently.
- Communicated with patients' family members to explain the treatment process, answer questions, and maintain relationships.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Maintained detailed records of sessions, including progress notes, daily logs, incident reports, and program updates.
Education
High School Diploma -
Greater Lawrence Technical School
Andover06-2022
Associate of Science - Business Administration
Middlesex Community College
Lowell, MASkills
- Cash handling
- Transaction processing
- Customer service
- Employee training
- Problem solving
- Attention to detail
- Effective communication
- Strong work ethic
- Regulatory compliance
- Detail-oriented data management
- Financial software
- Bilingual in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Teller
Eastern Bank
03.2024 - Current
Behavior Technician
LEARN Behavioral
01.2023 - 08.2023
Manager
McDonald's
01.2019 - 05.2024
High School Diploma -
Greater Lawrence Technical School
Associate of Science - Business Administration
Middlesex Community College
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