Kristin McGregor White
Lynn
Summary
Adaptable and efficient Patient Services Representative with a strong background in electronic health records and patient documentation. Known for effective communication and teamwork, contributing to improved patient care and satisfaction levels.
Overview
34
34
years of professional experience
1
1
Certification
Work History
PSR
Mass General Brigham
Lynn
02.2022 - Current
- Facilitated patient check-ins and managed appointment scheduling efficiently.
- Provided detailed information about services and addressed patient inquiries promptly.
- Coordinated with healthcare providers to streamline patient flow and ensure continuity of care.
- Maintained accurate patient records in electronic health record systems to support efficient patient management.
- Collaborated with team members to improve patient experience and boost satisfaction levels.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Dialysis Liason
Lifeline Ambulance Service Inc.
Woburn
03.2017 - 02.2022
- Conducted patient health screening to determine level of service required.
- Documentation of medical history, allergies, medications.
- Monthly visits to follow up and record any mobility deficit or improvement.
- Supported family members and communicated care options.
- Streamlined information flow between departments to enhance efficiency.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained up-to-date records of all interactions with customers or clients.
Marketing Executive
Cataldo Ambulance Service Inc.
Peabody
11.2006 - 2013
- Responsible for new sales and maintaining current accounts.
- Instrumental in overseeing and coordinating day to day discharge activity out of NSMC.
- Customer service and support contracted facilities.
- Held many community events to promote service and participated in programs for our growing elderly community.
EMT
Multiple Ambulance services
08.1992 - 2013
- Provided emergency medical care to patients during transport.
- Assisted in stabilizing patients at accident scenes.
- Operated medical equipment and managed supplies in ambulances.
- Communicated effectively with healthcare teams and dispatchers.
- Maintained accurate patient records and documentation consistently.
- Participated in regular training sessions on emergency protocols.
- Ensured cleanliness and readiness of ambulance vehicles daily.
- Collaborated with fellow EMTs to enhance team performance during calls.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
Education
Surgical Technology - Surgical Technology
Essex Aggie
Danvers, MA06-1996
Primary EMT Certification - Emergency Medical Technician
North Shore Community College
Beverly, MA12-1991
High School Diploma -
Wakefield Memorial High School
Wakefield, MA06-1984
Skills
- Electronic health records
- Patient care coordination
- Appointment scheduling
- HIPAA compliance
- Patient documentation
- Insurance verification
- Healthcare policies knowledge
- Customer relationship management
- Data entry
- Clerical support
- Attention to detail
- Team collaboration
- Effective communication
- Adaptability to change
Certification
NHA Certified Medical Administrative Assistant
Timeline
PSR
Mass General Brigham
02.2022 - Current
Dialysis Liason
Lifeline Ambulance Service Inc.
03.2017 - 02.2022
Marketing Executive
Cataldo Ambulance Service Inc.
11.2006 - 2013
EMT
Multiple Ambulance services
08.1992 - 2013
Surgical Technology - Surgical Technology
Essex Aggie
Primary EMT Certification - Emergency Medical Technician
North Shore Community College
High School Diploma -
Wakefield Memorial High School