Joi-Nicole Slayman
Watertown
Summary
To obtain a position that would allow me to utilize my organizational and interpersonal skills honed through a series of interfacing positions with diverse communities and provide support through all levels of a department.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Poll Inspector
City of Boston
Boston
11.2009 - Current
- Assisted the Chief Inspector and Deputy Inspector in various polling location.
- Ensured that voting regulations and requirements were met.
- Registered and signed in voters.
- Maintained tally sheets and Street Index.
- Updated remote Street Index hourly.
- Guided new voters to polling table.
Owner
Especially Hair II
Mansfield
04.2015 - 02.2024
- Maintain inventory effectively to ensure high productivity
- Responsible for customer satisfaction, client retention and new client recruitment
- Effectively manage the budget insuring a positive bottom line
- Managed daily operations of a busy hair salon environment.
- Supervised staff to ensure high-quality service and customer satisfaction.
- Developed marketing strategies to attract new clients and retain existing ones.
- Coordinated schedules for staff to optimize service availability for clients.
- Providing outstanding customer service while continuing to grow business
Personal Response Associate
Connect America
Framingham
02.2021 - 07.2023
- Responded to incoming calls and signals by identifying the type of help required and coordinating timely and appropriate assistance according to protocols and procedures
- Ensured that all customer interactions were conducted in a professional and caring manner
- Performed off phone tasks as required (call backs, call no messages and courtesy calls) in accordance with protocols in place
- Demonstrated behaviors that contributed to a productive supportive and caring work environment
Home Health Aide
Cerebral Palsy of America
Dorchester
03.2015 - 02.2017
- Assisted patients by providing personal services, such as, bathing, dressing and grooming
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Records patient information by making entries in the patient journal; notified nursing supervisor of changing or unusual conditions
- Adhered to professional standards, home care policies and procedures, federal, state and local requirements
Customer Service Representative
Health Connector
Boston
10.2014 - 03.2015
- Professionally educate members on The Health Connector’s policies and procedures and how to effectively interact to optimize the members’ experience.
- Demonstrate working knowledge of all information and updates pertaining to new and/or changes to existing: products, procedures, customers, etc., across all business lines.
- Research and provide information regarding, but not limited to, claims/reimbursement, eligibility, benefits, provider contract status, clinical/authorization procedures, online reference materials such as provider manual and payment policies.
- Maintain professional growth and development through self-directed learning activities and involvement in professional organizations.
Receptionist
Especially Hair
Mattapan
01.2008 - 02.2014
- Answer phone calls in a timely manner
- Answer customer inquiries and take messages
- Make schedules and appointments for hair stylists
- Call to confirm appointments with customers
- Assisting in the opening and closing of the salon
- Clean and maintain the waiting area
Case Manager
Fresh Start Recovery
Waltham
03.2010 - 06.2013
- Assisted families and/or individuals to identify needed community services, make appropriate referrals, and follow up with participate on results.
- Accompanied and transported clients when necessary to support them in obtaining housing and other community services.
- Coordinated stabilization services to ensure safe, sanitary and affordable housing stability
- Engaged all clients in developing a comprehensive written stabilization plan ensuring positive outcomes
- Determined which programs, services and benefits the client may be eligible for and assisted in the application process
Education
Bachelor of Science - Justice and Law Administration
Mount Ida College
Newton, MASkills
- Polling procedures
- Time management
- Business management
Timeline
Personal Response Associate
Connect America
02.2021 - 07.2023
Owner
Especially Hair II
04.2015 - 02.2024
Home Health Aide
Cerebral Palsy of America
03.2015 - 02.2017
Customer Service Representative
Health Connector
10.2014 - 03.2015
Case Manager
Fresh Start Recovery
03.2010 - 06.2013
Poll Inspector
City of Boston
11.2009 - Current
Receptionist
Especially Hair
01.2008 - 02.2014
Bachelor of Science - Justice and Law Administration
Mount Ida College