Re-started a vibrant and essential source of online student music journalism that had been dormant since the COVID-19 pandemic.
Developed a style guide to ensure accuracy of information, clarity of purpose, and tonal consistency.
Managed social media (Instagram) and physical media outreach, curating an engaging feed of posts that led to a marked increase in site visitors.
Managed and edited a collective of student for consistent content production.
Implemented SEO strategies and kept an eye on wider industry trends.
Barista
Goldberry Roastery
02.2023 - 05.2024
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and swiftly preparing their orders.
Successfully balanced efficiency in a high-traffic, high-volume cafe with personalized and attentive customer service.
Maintained a clean and organized cafe space for optimal productivity and safety.
Contributed to a positive team environment through effective communication and collaboration with colleagues, including during a transitional period from in-person to automated point-of-sale service.
Server/Host
Wusong Road
06.2022 - 09.2023
Demonstrated excellent multitasking skills by managing multiple guests simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.