Jonathan Holland
Marshfield,MA
Summary
Diligent manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Restore Right Solutions LLC
Kingston, MA
10.2024 - Current
- Oversaw daily operations to ensure service excellence and client satisfaction.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented quality control procedures to maintain high standards in cleaning services.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Analyzed operational workflows, identifying areas for process improvement and cost savings.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Showcase Cleaning and Restoration
Hanover
01.2016 - 01.2024
- Secured $3 million in new business opportunities through strategic partnerships and market expansion initiatives
- Achieved a 20% reduction in operational costs through strategic resource allocation and vendor negotiations
- Increased operational efficiency by the implantation of streamlined processes
- Maintained company fleet vehicles diligently to ensure optimal performance. Oversaw the management of 20 employees across multiple departments, ensuring seamless operations and high performance
- Spearheaded effective management of company operations, guaranteeing smooth daily supervision of projects including inspections, estimation, production management, and billing.
- Regularly nurtured relationships with referral partners and clients for business growth.
- Formulated strategies consistently, maximizing profits and productivity effectively.
- Implemented frequent staff training programs to keep up with industry standards.
- Managed inventory control, ensured timely ordering of materials/supplies.
- Oversaw hiring and professional development of new staff.
Business Development Manager
Showcase Cleaning and Restoration
Hanover, MA
01.2014 - 01.2016
- Boosted company visibility by cultivating and securing potential leads in target market.
- Developed strategies for online growth and brand recognition, boosting digital presence.
- Sustained ongoing relationships with clients, ensuring a steady revenue stream.
- Analyzed revenue patterns to enhance tactics and initiate changes for growth.
- Achieved substantial annual revenue growth and profit via strategic planning.
Senior Project Manager
ServiceMaster South Shore
Scituate
01.2004 - 01.2014
- Preparation and submission of final bills expedited to within 48 hours post-job completion.
- Led a 25-person production team, guaranteeing efficient workflow and productivity.
- Served diligently as the primary point of contact for both customers and insurance representatives, providing exceptional service and consistent communication.
- Conducted site inspections for potential projects, evaluated work scope, and prepared estimates.
- Diligently tracked and recorded daily data for projects to ensure transparency and accuracy.
Education
Bachelors - Psychology
Westfield State
Westfield01-2004
Bachelors - Sociology
Westfield State
Westfield01-2004
Skills
- Technologies: Microsoft Office, Xactimate Estimating Software, Encircle, Matterport, iGuide, Moisture Mapper
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
Certification
- IOT - Certified Mold Professional
- Certified Mold Professional
- IICRC Certifications
- WRT, ASD
- Lead Safe Renovator
Timeline
General Manager
Restore Right Solutions LLC
10.2024 - Current
General Manager
Showcase Cleaning and Restoration
01.2016 - 01.2024
Business Development Manager
Showcase Cleaning and Restoration
01.2014 - 01.2016
Senior Project Manager
ServiceMaster South Shore
01.2004 - 01.2014
Bachelors - Psychology
Westfield State
Bachelors - Sociology
Westfield State