Jonathan Kayumba
Everett
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Security Guard
Allied Universal Security Services
04.2022 - Current
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Ticket Agent and Money Handler
Hornblower Cruises And Events
06.2017 - 12.2020
- Increased efficiency in ticket distribution by implementing digital solutions that reduced wait times at the ticket counter.
- Assisted with banks, money and tips distribution with other departments for enhanced service.
- Contributed to team efforts by cross-training in various positions, including ticket sales and gate operations.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Directed passengers to their gate entry
Cashier
Panara Bread
07.2015 - 05.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Computer Science - Cybersecurity
Bunker Hill Community College
Charlestown, MASkills
- English fluency
- Ground Patrol
- Security Equipment Operation
- Emergency awareness
- CPR Certified
- Punctuality
- De-Escalation Techniques
- Adaptable and Flexible
- Customer service
Timeline
Security Guard
Allied Universal Security Services
04.2022 - Current
Ticket Agent and Money Handler
Hornblower Cruises And Events
06.2017 - 12.2020
Cashier
Panara Bread
07.2015 - 05.2017
Associate Computer Science - Cybersecurity
Bunker Hill Community College
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