Jonathan Medrano

Director Bennett Jackson

• Entered and maintained accurate customer, lead, and project data in CRM systems and internal databases.
• Conducted routine audits to identify errors, omissions, and duplicate records; implemented corrective actions.
• Used Excel, Google Sheets, and CRM tools to analyze and organize operational data.
• Adhered to data privacy and security protocols while handling sensitive homeowner information.
• Improved data accuracy by introducing a double-check process and standardized input templates.

Assistant Professor Mya T Bowen

• Provided technical support for computer, printer, and account-related issues.
• Assisted users with logins, school platforms, and eBook purchases.
• Scheduled appointments and delivered support in person, by phone, and via email.

• Delivered customer service while meeting individual and team sales goals.
• Managed cashiering, inventory tracking, merchandise receiving, and store organization.
• Resolved customer inquiries and complaints in a fast-paced retail environment.