Jonathan Ovesen
Medford
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty. Bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks
12.2021 - Current
- Monitors Key Performance Indicators to evaluate partner and customer experience, the business and identify opportunities for improvement to inform their store plan
- Identifies critical issues and opportunities to improve the Starbucks Experience through planned observation, reflection and prioritization
- Acts as an ambassador for brand and coffee craft to set an inspirational tone for partners and customers in the store and community.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Chipotle Mexican Grill
05.2017 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
No Degree - Liberal Arts And General Studies
Community College Of Rhode Island
Warwick Rhode Island High School Diploma -
Beverly High School
Beverly, MA05.2015
Skills
- Hospitality Service Expertise
- Performance Improvement
- Hospitality and Accommodation
- Tool Preparation
- Beverage Recipe Adherence
- Upselling
- Guest Satisfaction
- Resolving Complaints
- Adaptive and Creative
Accomplishments
Developed one of the top preforming Drive Thru locations in the Northeast Region within 1 year with Starbucks. Working with multiple districts to execute Drive thru experience at other locations through observations with Dm's and other leaders in the area and seeing the area achieve our goals to be #1. Improving my teams capabilities to drive results consistently and increasing revenue, customer connection, labor and controllable contribution from the last 2 years.
Languages
English
Native or Bilingual
Timeline
Store Manager
Starbucks
12.2021 - Current
General Manager
Chipotle Mexican Grill
05.2017 - 08.2021
No Degree - Liberal Arts And General Studies
Community College Of Rhode Island
High School Diploma -
Beverly High School
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