Jonathan Pan Castaneda

Assistant General Manager

Chipotle Grill

05.2022 - Current

Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Handled cash accurately and prepared deposits.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Mentored and motivated team members to achieve challenging business goals.
Implemented staff training programs that improved service quality and increased customer loyalty.
Trained new staff members, equipping them with skills needed for success in their roles.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Assistant General Manager

Education

High School Diploma -

Skills

Languages

Timeline

Assistant General Manager

High School Diploma -

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