Jonathan Tentindo
Peabody
Summary
Sales and revenue operations leader with proven success in driving revenue growth through optimized pipeline strategies and CRM enhancements. Collaborated with executive leadership to standardize processes, improve forecast accuracy, and deliver actionable insights. Expertise in leveraging analytics and AI-driven tools to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Director, Sales Operations & Pipeline Strategy
C-4 Analytics
Wakefield
09.2023 - Current
- Partner with executive leadership to improve forecast accuracy, pipeline health, and revenue predictability.
- Lead pipeline operations supporting 25 Digital Consultants and manage Sales Operations Coordinators responsible for pipeline execution, forecasting, and CRM compliance.
- Standardized pipeline management processes across sales organization, enhancing accountability, visibility, and forecast consistency.
- Led weekly pipeline review and commit meetings, delivering revenue projections and actionable insights to senior leadership.
- Built and scaled dashboards, reporting frameworks, and performance tracking systems to support strategic decision-making.
- Helped develop and implement an AI-driven pipeline management tool that improved sales efficiency and operational effectiveness.
- Led cross-functional initiatives to redesign sales processes, resulting in improved operational efficiency.
- Presented pipeline insights and strategic recommendations to executive and board-level stakeholders.
Sales Operations & CRM Administrator
McCue Corporation
Danvers
01.2018 - 09.2023
- Led the successful migration from Salesforce to HubSpot, including system architecture, workflow automation, data governance, and user adoption.
- Served as primary CRM administrator and subject matter expert for sales operations processes.
- Trained and supported global sales teams in U.S., U.K., and China on CRM systems and sales processes to enhance user adoption and effectiveness.
- Streamlined inbound lead management, routing, conversion tracking, and segmentation strategies to optimize sales funnel efficiency.
- Created executive dashboards and reporting frameworks to increase forecasting accuracy and enhance performance visibility.
- Supported company revenue growth from $50M to $200M through CRM optimization, process improvement, and sales operations leadership.
- Partnered with Marketing, IT, and leadership teams on data privacy initiatives, website lead generation, and reporting improvements.
Team Leader, Sales Department
Electric Insurance Company
Beverly
01.2016 - 01.2018
- Led 25-person sales team, focusing on performance metrics, coaching, and daily operations to enhance team effectiveness.
- Implemented performance improvement initiatives through KPI tracking and targeted coaching programs.
- Created and launched a referral program that generated more than $500,000 in annual revenue.
- Resolved escalated customer issues, ensuring team productivity and high service quality.
Senior Sales Consultant
Electric Insurance Company
Beverly
01.2013 - 01.2016
- Generated more than $1 million in new premium revenue.
- Achieved Rookie of the Year recognition for exceptional sales performance, demonstrating strong sales acumen.
- Mentored new sales representatives while actively shaping departmental strategy initiatives to enhance team effectiveness.
Education
Bachelor of Science - Business Administration - Marketing
Salem State University
Salem, MA Skills
- Revenue operations
- Sales strategy development
- Pipeline management
- Sales process optimization
- Revenue forecasting
- Sales enablement
- CRM architecture and administration
- CRM expertise
- Dashboard reporting
- QlikView and Excel proficiency
- Data governance
- Performance tracking
- Cross-functional leadership
- Stakeholder management
- Team development strategies
- AI sales processes
Accomplishments
- Standardized and scaled sales pipeline management processes, improving visibility, accountability, and forecasting consistency across revenue teams.
- Recognized with a Quarterly Excellence Award for driving impactful process improvements and operational efficiencies.
- Earned Employee of the Month honors twice for outstanding performance, leadership, and organizational impact.
- Oversaw pipeline operations during three of the four highest-revenue months in C-4 Analytics company history.
- Supported organizational revenue growth from $50M to $200M through CRM optimization, sales process improvements, and data-driven operational strategy.
- Led the successful migration from Salesforce to HubSpot, improving reporting capabilities, user adoption, and operational effectiveness.
Leadership Experience
- Organizer of annual charity softball tournament, raising more than $10,000 for local causes.
- Assistant Treasurer and Goalie, Warriors Hockey Team.
Timeline
Director, Sales Operations & Pipeline Strategy
C-4 Analytics
09.2023 - Current
Sales Operations & CRM Administrator
McCue Corporation
01.2018 - 09.2023
Team Leader, Sales Department
Electric Insurance Company
01.2016 - 01.2018
Senior Sales Consultant
Electric Insurance Company
01.2013 - 01.2016
Bachelor of Science - Business Administration - Marketing
Salem State University