Jonnack Gutierrez Hidalgo
Boston
Summary
Accomplished Patient Services Coordinator at Fenway Health, adept in follow-up care coordination and bilingual communication in Spanish and English. Excelled in enhancing patient experience through meticulous organization and empathetic customer service. Demonstrated leadership in training staff, improving financial procedures at Acceptance Now, and streamlining patient registration processes, significantly maintaining over 1,000 patient files efficiently.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Fenway Health
10.2023 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Verified patient's insurance eligibility and benefits coverage.
- Collected patient co-pay and issued receipt to confirm payment.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Used [Software] to maintain electronic patient files, successfully maintaining over [Number] patient files.
Assistant Manager - Finance
Acceptance Now
05.2017 - 02.2020
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Created organizational structures to improve accounting and finance functions.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Passenger Service Agent
Swissport USA
06.2014 - 05.2017
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Education
High School Diploma -
Somerville High School
Somerville, MA06-2014
Skills
- Follow-up care coordination
- [Language] fluency in Spanish and English
- Customer service
- Information collection
- Relationship building
- Team leadership
- Work quality evaluation
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Services Coordinator
Fenway Health
10.2023 - Current
Assistant Manager - Finance
Acceptance Now
05.2017 - 02.2020
Passenger Service Agent
Swissport USA
06.2014 - 05.2017
High School Diploma -
Somerville High School
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