Jordan Alpert
Boston
Summary
Accomplished Security Officer with a proven track record at Allied Universal Security Services, adept in risk assessment and emergency response. Excelled in customer service communication, ensuring safety and satisfaction. Skilled in AED and CPR, demonstrating commitment to public safety. Achieved significant reduction in delivery errors as a Mail Clerk, showcasing meticulous attention to detail and organizational skills.
Overview
23
23
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer
Eastern National
04.2023 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier/Customer Service
Eastern National
03.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Public Safety Officer
Massachusetts Convention Center Authority
04.2023 - 10.2023
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Front End Associate
Target
10.2021 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Mail Clerk
DTI
06.2002 - 02.2020
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Education
Certificate in Business
Lesley University
Cambridge, MA05.1993
Skills
Windows and POS
Customer Service Communication and Clerical
AED and CPR certification though September 2025
Timeline
Security Officer
Allied Universal Security Services
12.2024 - Current
Security Officer
Eastern National
04.2023 - 08.2024
Public Safety Officer
Massachusetts Convention Center Authority
04.2023 - 10.2023
Cashier/Customer Service
Eastern National
03.2023 - 08.2024
Front End Associate
Target
10.2021 - 03.2023
Mail Clerk
DTI
06.2002 - 02.2020
Certificate in Business
Lesley University
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