JORDAN HERNANDO
Salem
Summary
I am a dependable and hard working employee that only puts in the best of my capabilities that will fit the workplace I am given. I am a quick learner and good listener when it comes to given task. I am easy to communicate with and not afraid to make conversation with those who have questions or need guidance. I put my best in everything no matter the circumstance. If there’s a fellow employee who needs help I’m always prepared to help guide them to success and completion of their tasks.
Overview
11
11
years of professional experience
Work History
Supervisor/Pizza Chef
EIT Foods
05.2023 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Harvest Technician
Ocean breeze Cultivators LLC.
08.2021 - 03.2023
- Maintained a clean/sanitized environment before and at the end of a shift
- Harvest marijuana plants in an organized and timely manner
- Picked leaves off of marijuana plants to ensure a proper curing process
- Organized marijuana plants onto trays to be stored into a chamber/vault to be cured over time
- Took samples of marijuana plants to be sent out for testing of any contaminants and also quality of material
- Clean/sanitized all equipment used during process
Material Handler
Micro Tech Staffing
08.2020 - 03.2021
- Safely transported [Type] and [Type] items using [Type] equipment avoiding accidents and mishaps
- Prevented load shifting or damage by using bracing and strapping techniques
- Maintained inventory of shipping materials and supplies through [Action] and [Action]
- Operated equipment while observing standard safety procedures
- Transported inventory items to appropriate locations
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Packed items into appropriate containers for shipment
- Cleaned warehouse areas to maintain safety and efficiency
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Delivery Driver
Essex's N.Y. Pizza & Deli
08.2016 - 02.2020
- Verified over [Number] daily deliveries against shipping instructions before delivering to customers
- Interacted with customers to determine needs and opportunities for additional sales
- Communicated with customers over the phone and in person
- Select optimal routes in compliance with delivery instructions to meet tight deadlines
- Informed customers of discounts, special offers and programs to enhance customer experience
- Safely loaded items into delivery vehicle to minimize damage while in transit
- Recorded customer orders
- Followed all company policies and procedures during shift
- Providing customer service
- Delivered food to customer's destination
- Collected $[Amount] in payments for completed deliveries and services dail
- Handled customer concerns and issues effectively by [Action]
- Maintained clean and orderly appearance while on shift
- Communicate customer complaints, requests, and feedback to company management
- Kept warehouse and associated outside areas neat and clean at all times
- Kept the warehouse and associated outside areas neat and clean at all times
- Operate delivery vehicle in a safe and efficient manner
- Reported customer questions, issues and complaints to management
- Collected and handled customer transactions
- Completed on-time deliveries by choosing best and most efficient routes.
Security Guard
Village Tavern
09.2017 - 01.2018
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Worked both independently and collaboratively to resolve urgent issues, which included [Type] and [Type] incidents
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Employed effective time management when dealing with coordination and accountability around personnel and security assets
- Monitored employee activities, confirming compliance with security regulations
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
Manager
Downtown Pizza
09.2014 - 05.2016
- Managed and trained new employees for every task given by business
- Delivered food to customers
- Took online orders and orders over the phone managed the register
- Cooked food for orders recorded and handled money end of the night
- Handled shipment of food goods and put them in appropriate places
- Food Prep
- Handled employees’ misconduct with appropriate manner
Stocking Clerk
Shaw's
07.2014 - 09.2014
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Managed timely and effective replacement of damaged or missing products
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Assisted customers to complete purchases by moving heavy items, collecting payments and bagging purchases
- Organized warehouse and stockroom areas using forklift and pallet jacks
- Hauled [Type] and [Type] items from stock, using [Type] equipment and placed on correct store shelves
- Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color, and preparing attractive displays
- Greeted customers and directed to requested products.
Education
High School Diploma -
Lynn English High School
Lynn, MA06.2014
Skills
- Customer interaction
- Information tracking
- Equipment maintenance
- Health and safety regulations
- Quality control
- Distribution of Goods
- Design techniques
- Good communicator
- Able to work well alone or with others
- Consistent when it comes to finishing tasks
- Able to guide others
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
Timeline
Supervisor/Pizza Chef
EIT Foods
05.2023 - 04.2025
Harvest Technician
Ocean breeze Cultivators LLC.
08.2021 - 03.2023
Material Handler
Micro Tech Staffing
08.2020 - 03.2021
Security Guard
Village Tavern
09.2017 - 01.2018
Delivery Driver
Essex's N.Y. Pizza & Deli
08.2016 - 02.2020
Manager
Downtown Pizza
09.2014 - 05.2016
Stocking Clerk
Shaw's
07.2014 - 09.2014
High School Diploma -
Lynn English High School
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