Jordan Mitchell
Millis
Summary
Detail-oriented professional focused on maintaining high standards and providing quality work lead with compassion and integrity.
Overview
10
10
years of professional experience
1
1
Language
Work History
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Needham, Massachusetts
07.2023 - Current
- Supervised swim instructors, enhancing safety and teaching effectiveness.
- Monitored pool operations to maintain cleanliness and adherence to safety standards.
- Coordinated communication between parents and instructors, fostering transparency on student progress and addressing concerns.
- Assisted with training new personnel in safe working practices as well as the use of tools and equipment.
- Trained new personnel in safe working practices and proper use of tools and equipment, ensuring compliance with safety standards.
Sales and Service Associate
Goldfish Swim School
Needham, MA
07.2023 - Current
- Responded promptly to any communication from families
- Reached out to new potential families to increase enrollments
- Addressed regular and incoming families with compassion and integrity in order to build relationships and best assist their specific needs
- Trained new front desk associates
- Restocked snacks and merchandise
- Helped draft our monthly newsletter
- Updated our TV Slides
Golden Teacher
Goldfish Swim School
Needham, MA
07.2023 - Current
- Supported student learning in franchise program using franchise curriculum
- Adjusted progressions accordingly with each student's skill level
- Assessed student's progressions and called for evaluations when appropriate
- Provided detailed updates on student progress after each lesson
- Trained incoming instructors on curriculum expectations and effective teaching methods
- Managed student behavior by reinforcing safety rules and calling for additional assistance when necessary
- Built relationships with students to build their trust
Writing Center Tutor
Salem State University
Salem, MA
06.2022 - 06.2023
- Guided students in developing effective thesis statements and arguments.
- Provided feedback on essays and academic papers for clarity and coherence.
- Conducted one-on-one sessions with struggling writers in order to better assess their needs.
Front Desk Representative
Dave & Busters
Natick, MA
06.2022 - 08.2022
- Greeted guests warmly and assisted with check-in procedures.
- Processed payments and managed cash register transactions accurately.
- Collaborated with team members to ensure smooth operational flow.
Archery Instructor
Hale Day Camp
Westwood, MA
06.2016 - 08.2018
- Maintained and inspected archery equipment for safety and functionality.
- Differentiated instruction according to student skill level.
- Instructed students on proper archery form, safety and technique.
Education
Bachelor of Arts - Theatre Arts
Salem State University
Salem, MA06-2023
Skills
- Safety protocols
- Team coordination
- Staff training
- Client relations
- Conflict resolution
- Photoshop basics
- Experience with Google Workspace
- Experience with Microsoft Suite
Websites
Education and Training
other
Awards
- Creativity Award in Theatre from Salem State University (2023)
- American College Theatre Festival SDC Directing Initiative Finalist (2022 and 2023)
- Invited to Wild Wind Performance Lab (2022)
Languages
English
Native or Bilingual
Timeline
Sales and Service Associate
Goldfish Swim School
07.2023 - Current
Golden Teacher
Goldfish Swim School
07.2023 - Current
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
07.2023 - Current
Writing Center Tutor
Salem State University
06.2022 - 06.2023
Front Desk Representative
Dave & Busters
06.2022 - 08.2022
Archery Instructor
Hale Day Camp
06.2016 - 08.2018
Bachelor of Arts - Theatre Arts
Salem State University