Jordan Scanlon

🌟 Key Achievements:
– Spearheaded data center reorganization, optimizing performance with port tracing and labeling for better asset management.
– Restored production systems during a cyber attack, flipping ports to clean the network for rapid recovery.
– Resolved legacy system issues with a backdoor to regain access and restore production team operations.
– Encouraged ticket submission for IT requests, streamlining issue tracking and process discipline.
– Revamped conference rooms, replacing wired displays with wireless solutions for enhanced collaboration.

🚀 Key Projects:
– Refreshed PCs and upgraded Konica copiers, boosting operational efficiency.
– Created Knowledge Base (KB) documentation, enhancing team troubleshooting and productivity.
– Managed Windows laptops and Apple devices, integrating with Active Directory, Microsoft Intune, and Azure AD.
– Utilized endpoint security tools like Dell Encryption, Sophos, and CrowdStrike to protect data.
– Worked with Global Protect VPN for secure remote access and used Freshservice for ticket management.
– Updated the Asset Management Database (AMDB) for deployments and retrievals.
– Provided on-call support during site outages, ensuring quick recovery.

📈 Professional Growth:
– Embraced challenges and sought improvements, applying problem-solving to optimize workflows.
– Collaborated effectively in a large IT team, supporting operations across departments.
– Developed strong communication skills by aligning IT efforts with HR and management needs.
– Ensured IT security compliance and maintained data access protocols.

🛠️ Tools Utilized:
– Ekahau
– ServiceNow
– LDWIN
– Dell Encryption (DDPE)
– Sophos
– CrowdStrike
– Global Protect VPN
– Microsoft Intune & Autopilot
– Active Directory
– Azure AD
– Freshservice
– PowerShell
– Konica Copiers
– LogMeIn Rescue

🌟 Key Achievements:
- Led IT orientation sessions for new employees
- Demonstrated rapid skill acquisition in IT, mastering technologies such as:
- Azure AD
- EDR
- MDM enrollment
- VMs
- Apple Business Manager
- PowerShell
- Power Apps

- Managed hardware and software aspects of:
- Windows laptops
- Apple iPads
- iPhones
- Utilized tools such as:
- Acronis Backup software
- Microsoft Bookings
- Power Automate flows
- Freshservice

🚀 Key Projects:
- Key contributor to the successful implementation of Microsoft Intune, enhancing IT management capabilities.
- Spearheaded the development of an IT booking system using Microsoft Bookings and Power Automate flows, improving scheduling efficiency.
- Implemented dynamic security groups, streamlining the employee onboarding process.
- Utilized Acronis Backup software for efficient reimaging of Windows laptops and workstations.
- Created comprehensive onboarding documentation, highlighting organizational and communication abilities.

📈 Professional Growth:
- Achieved a significant promotion from intern to a full-fledged team member within just 9 months.
- Thrived in a small IT team, balancing 32 hours per week while excelling academically.