Jorge Carvajal

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

• Network Infrastructure Maintenance:Maintained and repaired coaxial and fiber optic cables providing internet services from hub sites to customer connection points.
• Network Monitoring & Repair:Monitored signal integrity, identified and repaired signal leakages, and ensured continuous network functionality.
• Troubleshooting & Problem Solving:Performed ongoing network maintenance and responded to issues requiring troubleshooting and repair.
• Outdoor Work & Conditions:Conducted work and repairs independently in various outdoor weather conditions.
• Communication:Communicated effectively with network operations, other technicians, and relevant organizations to ensure network uptime and functionality.

Skills to Highlight:

• Technical Skills: Coaxial and fiber optic cable repair, signal leak detection, network monitoring, basic troubleshooting.
• Soft Skills: Independent work, time management, effective communication, customer interaction (implied), problem-solving.
• Work Ethic: Ability to work in diverse weather conditions, commitment to 24/7 network maintenance.

• Successfully installed and serviced Spectrum internet, phone, and video services for residential and commercial clients, ensuring signal integrity and customer satisfaction.
• Diagnosed and resolved complex technical issues, minimizing system downtime by using advanced diagnostic tools and troubleshooting procedures.
• Provided comprehensive customer education on product features and usage, leading to increased customer adoption of services.
• Adhered to safety protocols while using hand tools and working in various conditions, including heights and confined spaces.
• Managed service calls efficiently, maintaining accurate records and collaborating with other departments to ensure smooth service delivery.