Jorge Castro
Boston
Summary
Dynamic professional with a proven track record at Boost Mobile, adept in customer engagement and upselling, significantly exceeding sales targets. Skilled in teamwork and collaboration, demonstrated through effective training and support of new staff. Specializes in leveraging customer service excellence and retail operations knowledge to drive revenue growth and foster repeat business.
Overview
9
9
years of professional experience
Work History
Sales Associate
Boost Mobile
02.2018 - 09.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Fence Installer
Fences By Dente
09.2016 - 12.2017
- Installed metal and wooden fences and privacy borders.
- Installed gates securely and accurately, ensuring smooth operation for clients postinstallation.
- Prepared accurate estimates for fence installation projects based on measurements and material requirements.
- Stayed current with industry trends and best practices for fence installation, incorporating new methods into daily tasks when applicable.
Busser
Stella Marina Bar & Restaurant
11.2015 - 10.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
- Stocking and receiving
- POS system operation
- Upselling
- Retail store operations
- Inventory control
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Boost Mobile
02.2018 - 09.2024
Fence Installer
Fences By Dente
09.2016 - 12.2017
Busser
Stella Marina Bar & Restaurant
11.2015 - 10.2016
High School Diploma -
Brookdale Community College
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