Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

JORGE MACIAS

Tufts Medical Center
Lowell
1
Language
3
years of professional experience

I am a Umass Lowell Student who is currently studying Analytics and Operations while participating in a network marketing program, so I have a lot of experience with customers due to previous jobs and and programs. I also am willing to learn as much as possible.

Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.

Work History

Patient Service Representative

1 Year 9 Months
Tufts Medical Center | 12.2024 - Current
  • Coordinated communication between patients, healthcare providers, and administrative staff to enhance service delivery.
  • Assisted in resolving patient inquiries and concerns, improving overall satisfaction ratings.
  • Managed patient scheduling and appointment confirmations using electronic health record systems.

Helper

6 Months
Kat installation | 05.2024 - 11.2024
  • Operated tools and equipment with precision to execute installations as directed.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Supported team in transporting materials to job sites efficiently and safely.

Team member

7 Months
Dunkin donuts | 10.2023 - 05.2024
  • Took customer orders, prepared beverages and food within time limits, and cleaned the store.
  • Delivered exceptional customer service by accurately processing orders and addressing customer inquiries.
  • Collaborated with team members to streamline workflows and improve overall service speed during peak hours.

Education

High school or equivalent - Data Analytics

University of Lowell Massachusetts | Lowell, MA | 05-2028

Skills

Insurance verification
Appointment scheduling
Data entry proficiency
FLUENT IN SPANISH
Customer service

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Tufts Medical Center
12.2024 - CurrentRead More

Helper

Kat installation
05.2024 - 11.2024Read More

Team member

Dunkin donuts
10.2023 - 05.2024Read More

University of Lowell Massachusetts

High school or equivalent from Data Analytics
Read More

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JORGE MACIAS