Josais Konoval
Lowell
Summary
Dynamic professional with a versatile background in customer-facing roles. Recognized for strong communication and problem-solving skills, committed to delivering exceptional service and maintaining operational efficiency.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Desk Receptionist
Securitas Critical Infrastructure Services, Inc.
Lowell
02.2025 - 06.2025
- Greeted visitors and directed them to appropriate personnel.
- Answered phone calls and routed inquiries to relevant departments.
- Maintained a clean and organized reception area for professionalism.
- Assisted with visitor check-in procedures for security compliance.
- Handled incoming mail and packages, distributing them to staff promptly.
- Created badges for employees and contractors when necessary.
- Resolved customer service issues in a timely fashion.
- Maintained a log of visitors entering the building by recording their names, company affiliations, time of arrival, purpose of visit.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Apprentice
Pynn Masonry
Plaistow
05.2023 - 06.2024
- Assisted skilled masons in laying bricks and blocks for various projects.
- Maintained a clean and organized worksite to ensure safety compliance.
- Collaborated with team members to follow project timelines and plans.
- Resolved minor issues on-site under the guidance of experienced masons.
- Worked closely with mentors to understand project objectives.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Transported items and tools from truck to work locations.
- Used strong verbal and written communication skills to convey messages to others.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Moved and held materials for senior professionals to complete work.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Moved construction materials by hand or various transport methods.
- Directed and controlled traffic flow around diverse construction areas, resulting in peak safety and productivity.
- Put together and took apart scaffolding and other temporary structures.
Customer Attendant and Machine operator
Wilmington Masonry company
North Reading
03.2023 - 10.2023
- Maintained cleanliness and organization of the customer service area.
- Processed customer orders using point-of-sale systems efficiently.
- Supported inventory management by restocking shelves regularly.
- Stocked shelves with merchandise according to company standards.
- Assisted customers in loading purchased items into their vehicles when necessary.
- Cleaned shelves, racks and display cases throughout the day to maintain neatness and orderliness in the store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared merchandise for purchase or rental.
- Assisted in loading and unloading materials from delivery trucks and storage areas.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Operated forklifts to transport materials within warehouse premises.
- Loaded and unloaded goods from trucks efficiently and safely.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Inspected lifts before use to prevent damage to goods.
- Maintained yard appearance, keeping ground clean and clear.
Walmart employee
Walmart
Chelmsford
11.2021 - 11.2022
- Processed customer transactions efficiently at the point of sale.
- Collaborated with team members to enhance customer experience.
- Organized merchandise displays to promote sales effectively.
- Managed customer complaints with professionalism and empathy.
- Ensured cleanliness and organization of checkout area consistently.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Stocked shelves with merchandise in accordance with store layout plans.
- Organized backroom inventory for efficient retrieval and restocking.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Arranged merchandise in an attractive manner to promote sales.
- Collected and organized shopping carts from parking areas to designated locations.
- Monitored cart inventory levels and reported shortages to management.
Education
Greater Lowell Technical High School
Tyngsboro, MASkills
- Customer service
- Inventory management
- Positive and professional
- Meticulous and organized
- Organization skills
- Guest relations
- Decision-making
- Machine operation
- Attention to detail
- Physically fit
Languages
English
Native/ Bilingual
Affiliations
Healthy lifestyle, with a well structured and organized life. Completing daily tasks in addition to daily planning accompanied by execution and fulfillment of daily goals.
Volunteering duties
Worked along side the International WeLoveU Foundation to rescue and save those who survived and escaped natural disaster.
Timeline
Desk Receptionist
Securitas Critical Infrastructure Services, Inc.
02.2025 - 06.2025
Apprentice
Pynn Masonry
05.2023 - 06.2024
Customer Attendant and Machine operator
Wilmington Masonry company
03.2023 - 10.2023
Walmart employee
Walmart
11.2021 - 11.2022
Greater Lowell Technical High School