Joscelyn Gonzalez
Springfield
Summary
Dynamic professional with a proven track record at New North Citizens' Council Inc, excelling in office administration and report generation. Recognized for enhancing organizational performance through effective communication and problem-solving skills. Adept at multitasking and maintaining confidentiality, fostering a collaborative environment that drives team success and operational efficiency.
Overview
19
19
years of professional experience
Work History
Housing Resource Assistant
New North Citizens' Council Inc
03.2020 - Current
- Enhanced office organization with effective filing systems and document storage solutions.
- Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
- Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
- Improved communication between departments through regular updates and collaborative meetings.
- Maximized resource utilization by implementing efficient inventory management practices.
- Assisted in the development of training materials to ensure proper onboarding of new staff members.
- Streamlined administrative processes for improved team efficiency and productivity.
- Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.
- Assisted in the creation of comprehensive reports that informed key decision-makers about relevant metrics.
- Provided support across multiple departments as needed to maintain operational efficiency during peak periods.
- Promoted a positive work environment through proactive conflict resolution measures.
- Served as a liaison between various stakeholders, fostering collaboration towards shared goals and objectives.
- Ensured compliance with company policies and procedures through vigilant monitoring and enforcement actions.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Entered information into HMIS.
ABA Therapist
Butterfly Effects Inc.
12.2019 - 08.2021
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
Manager
González Ramos Supermarket
12.2017 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Secretary
Bomba Isla
03.2013 - 08.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Waitress
El Pilón Restaurant
06.2009 - 01.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Team Member
Dunkin' Donuts
02.2007 - 06.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Doctor In Physical Therapy - Physical Therapy
The College of Saint Scholastica
Duluth, MN12.2023
Bachelor In Physical Therapy - Physical Therapy
Pontificia Universidad Católica Madre Y Maestra
Santiago De Los Caballeros, Dominican Republic06.2018
High School Diploma -
Cathedral High School
Springfield, MA05.2009
Skills
- Meeting coordination
- Report generation
- Scheduling expertise
- Team player
- Office administration
- Maintaining files
- Computer literacy
- Word processing
- Administrative assistance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Relationship building
- Microsoft office
- Office organization
- Writing and editing
- Data entry
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Diversity and inclusion
- Goal setting
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Housing Resource Assistant
New North Citizens' Council Inc
03.2020 - Current
ABA Therapist
Butterfly Effects Inc.
12.2019 - 08.2021
Manager
González Ramos Supermarket
12.2017 - 08.2019
Secretary
Bomba Isla
03.2013 - 08.2019
Waitress
El Pilón Restaurant
06.2009 - 01.2012
Team Member
Dunkin' Donuts
02.2007 - 06.2009
Doctor In Physical Therapy - Physical Therapy
The College of Saint Scholastica
Bachelor In Physical Therapy - Physical Therapy
Pontificia Universidad Católica Madre Y Maestra
High School Diploma -
Cathedral High School
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