Jose Castillo Perez
Somerville
Summary
Dynamic professional with strong customer engagement and team management skills. Experienced in creating a welcoming atmosphere that enhances guest experiences. Eager to learn and adapt to new environments and opportunities.
Overview
5
5
years of professional experience
Work History
Ambassador/Bartender
Craft Food Halls
Lexington, MA
08.2024 - Current
- Fostered relationships with guests to enhance each and every visit.
- Trained new ambassadors/bartenders on customer service best practices and operational procedures.
- Greeted guests to create welcoming atmosphere.
- Exert basic customer service skills.
- Maintained high standards of cleanliness and organization within the bar area to ensure compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Supervisor
Craft Food Halls
Lexington, MA
01.2025 - 10.2025
- Comfortability with corrective action and corrective training where necessary.
- Creating and maintaining a positive work environment for team members.
- Ability to convey information effectively, demonstrate strong interpersonal communication, and cooperate with a team.
- Eagerness to listen to new ideas, questions, and feedback.
- Eagerness to also provide ideas, questions, and feedback.
- Ability to execute basic Google workplace and Microsoft knowledge.
- Supervised daily operations to ensure seamless service delivery and customer satisfaction.
- Oversaw inventory management, ensuring accurate stock levels and minimizing waste through effective ordering practices.
Grocery Clerk
Demoulas Market Basket
Somerville, MA
09.2021 - 08.2024
- Operated cash register and processed transactions efficiently.
- Assisted customers in locating products and addressing inquiries.
- Stocked shelves and organized merchandise to enhance appearance.
- Demonstrate basic customer service skills
Education
No Degree - Psychology
Lesley University
Cambridge, MA06.2028
High School Diploma -
Somerville High School
Somerville, MA06.2023
Skills
- Customer engagement
- Team management
- Product recommendations
- Event coordination
- Customer service
- Public speaking
- Task prioritization
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
Craft Food Halls
01.2025 - 10.2025
Ambassador/Bartender
Craft Food Halls
08.2024 - Current
Grocery Clerk
Demoulas Market Basket
09.2021 - 08.2024
No Degree - Psychology
Lesley University
High School Diploma -
Somerville High School