Jose Gonzalez
New Bedford
Summary
Demonstrated ability to enhance customer satisfaction through effective problem resolution and knowledgeable service. Utilized technical troubleshooting skills to address complex issues, ensuring adherence to safety protocols during training sessions. Monitored crew performance, providing constructive feedback and fostering open communication to facilitate team development. Conducted onboarding for new hires, emphasizing company policies and procedures while identifying areas for improvement through regular assessments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Core Moldings
Acushnet Company, Titleist
New Bedford
08.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Crew Trainer
McDonald's Restaurant
11.2020 - 06.2022
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Encouraged open communication between trainees and management throughout the learning process.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Warehouse Packer
Sid Weiner
New Bedford
01.2019 - 07.2020
- Inspected finished product packaging for quality assurance before sending out orders.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Transported goods between different departments using material handling equipment.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Labeled boxes, containers, and pallets for shipment purposes.
- Weighed packages prior to shipping to ensure compliance with weight regulations.
- Assembled and packed orders according to customer specifications.
- Used handheld scanners to track inventory movement within the warehouse system.
- Followed safety procedures while operating machinery and equipment.
Laser Room and Screen Printing
Ahead Staffing
New Bedford
01.2015 - 05.2017
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Crew Trainer
McDonald's
New Bedford
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Encouraged open communication between trainees and management throughout the learning process.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Organized team building activities to foster a positive work environment among crew members.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Stayed up to date on requirements of all team positions to optimize training.
- Instructed new team members on correct procedures for operations.
Education
High School Diploma -
New Bedford High School
New Bedford, MA05-1996
Skills
- Customer service
- Technical troubleshooting
- Quality assurance
- Safety compliance
- Employee training
- Performance monitoring
- Problem resolution
- Time management
- Active listening
- Training & Development
- Communication
- Teamwork and collaboration
- Problem-solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Core Moldings
Acushnet Company, Titleist
08.2024 - 03.2025
Crew Trainer
McDonald's Restaurant
11.2020 - 06.2022
Warehouse Packer
Sid Weiner
01.2019 - 07.2020
Laser Room and Screen Printing
Ahead Staffing
01.2015 - 05.2017
Crew Trainer
McDonald's
High School Diploma -
New Bedford High School