JOSE REYNOSO
Lawrence
Summary
Detail-oriented, highly motivated individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Coordinator
New Balance
10.2022 - Current
- Supported office activities and functions to maintain efficiency and compliance with company policies
- Resolved customer inquiries and complaints with timeliness and professionalism while providing quality customer service to all levels of management
- Supported different departments with inbound/outbound of domestic and international package processing, tracking, secured mail and package routing
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
- Exhibited strong interpersonal skills to effectively interact with all levels of management, staff, clients, vendors and visitors
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines successfully
- Processed incoming mail; distributed correspondence as requested
- Reviewed existing processes for accuracy and efficiency improvements
- Tracked records, filed documents, and maintained communication between clients to manage office activities
- Collaborated with various departments to streamline processes and improve interdepartmental communication
Retail Salesperson/Lead Sales Key Holder
Advance Auto Parts
02.2018 - 09.2022
- Provided exceptional customer service, resolving customer complaints in a timely manner
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies
- Assisting cashiers and service providers with customer service and transactions
- Maintained up-to-date knowledge of product features and benefits to effectively promote sales
- Answered incoming calls from customers seeking product information or assistance
- Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockrooms, and conducting regular audits
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer
- Used POS system to process, approve returns and other complex customer requests
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies
- Balancing registers and recording closing financial information
- Cultivated lasting partnerships with local businesses to expand networking opportunities within the community
- Prepared bank deposits
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs
Education
Bachelor Of Arts (B.A.) - Finance
University of Massachusetts
05-2025
Associates degree - Business Administration
Northern Essex Community College
12.2020
Skills
- Computer Proficiency
- Microsoft Office
- Inventory Management
- Collaboration
- Attention to Detail
- Analytical Thinking
- Adaptability
- Customer Service
Certification
- Microsoft Office Specialist (MOS) - Office 2016
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Coordinator
New Balance
10.2022 - Current
Retail Salesperson/Lead Sales Key Holder
Advance Auto Parts
02.2018 - 09.2022
Associates degree - Business Administration
Northern Essex Community College
Bachelor Of Arts (B.A.) - Finance
University of Massachusetts
Similar Profiles
Cecilia KusumoCecilia Kusumo
Retail Assistant at NEW BALANCERetail Assistant at NEW BALANCE
MONET FERGUSONMONET FERGUSON
Sales Associate at New BalanceSales Associate at New Balance
DeMonte ShieldsDeMonte Shields
Sales Associate at New BalanceSales Associate at New Balance