Joseph DiPlatzi
Beverly
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Securitas
Danvers/Woburn, MA
09.2023 - Current
- Video surveillance
- Patrol buildings
- Verify employee and guest identification
- Maintenance
- CPR certification
- Radio communication
- Report duty logs each shift
Comcast
Malden, MA
06.2021 - 06.2023
- Product and service knowledge to provide the best options for customers
- Demonstrate products and service first hand with customers so they are more confident when they get home to set up service.
- Maintain goals and customer surveys
- Secure returned equipment
- Properly dispose of any customer information brought back with labels
Retail Sales Lead
T-Mobile (Mobile Store Operators)
Waltham, MA
06.2018 - 03.2020
- Knowledge of all products to provide excellent customer experience
- Ship and receive inventory of products
- Create store schedules
- Coach individuals after every sale to insure product knowledge and customer welcome
- Assign store duties while having down time
- Role playing with staff
- Keeping track of store and individual goals
Retail Sales Consultant
AT&T
Burlington, MA
01.2016 - 06.2018
- Knowledge about all our products and services so our customers can learn and enjoy everything we have to offer
- Following the Five Key Behaviors to ensure quality customer sales and relations.
- Responsible for maintaining my monthly goals, customer experience, opening and closing protocols, as well as maintaining stores cleanliness.
- Providing a safe secure transaction with customers by making sure their sensitive information is destroyed and accurately disposed.
- Providing expertise knowledge about cable and internet products for various DirecTv sales and installations.
Massachusetts Army National Guard
Cambridge, Ma
02.2015 - 10.2016
- Attained sharpshooter marksmanship qualification
- Promoted to Squad Leader while training at FT. Benning in Georgia
- Supervised squads with physical training exercises
Airport Security/Screening
Huntleigh Security at Logan Airport
Boston, MA
06.2012 - 09.2015
- Screened people prior entering plane
- Checked luggage
- Checked names off the list of the passengers flying on the aircraft
Education
High School Diploma -
Seacoast High School
Revere, MA06.2010
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking
- Flexible and adaptable
- Time management
- Computer skills
- Active listening
- Verbal communication
- Problem resolution
Timeline
Securitas
09.2023 - Current
Comcast
06.2021 - 06.2023
Retail Sales Lead
T-Mobile (Mobile Store Operators)
06.2018 - 03.2020
Retail Sales Consultant
AT&T
01.2016 - 06.2018
Massachusetts Army National Guard
02.2015 - 10.2016
Airport Security/Screening
Huntleigh Security at Logan Airport
06.2012 - 09.2015
High School Diploma -
Seacoast High School