Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Irvine

Braintree

Summary

Results-driven and highly skilled Director of Operations with over 5 years of experience in project management, client relationship development, and operational leadership within the healthcare and biopharma industries. Proven track record in driving revenue growth, optimizing operational efficiency, and implementing cutting-edge infection prevention technologies (UV-C and chemical solutions). Adept at managing cross-functional teams, overseeing large-scale decontamination projects, and ensuring regulatory compliance. A strong advocate for environmental sustainability, successfully integrating eco-friendly initiatives into operations and product development. Known for developing strategic sales proposals, fostering long-term client partnerships, and delivering operational excellence to enhance both client satisfaction and company performance. Passionate about continuous improvement, fostering collaboration, and delivering results in dynamic, growth-focused environments.

Overview

10
10
years of professional experience

Work History

Director of Operations

Lighthouse EIP
07.2020 - Current

Overseeing operational strategy for 500+ hospitals and 200+ vivariums, specializing in infection prevention and biopharma solutions.

  • Led daily operations across multiple departments, ensuring seamless coordination, efficient execution of tasks, and alignment with business objectives.
  • Directed the implementation of infection prevention protocols, disinfectants, software, advanced disinfection technologies (UV-C), driving organizational growth and improving operational efficiency.
  • Managed large-scale decontamination projects from budgeting and resource allocation to contractor management and client engagement, ensuring timely delivery and client satisfaction.
  • Monitored budgets and utilized operational resources, optimizing project outcomes and maintaining cost efficiency across all projects.
  • Collaborated with sales and product teams to introduce new IT technologies, solutions, and products, enhancing revenue growth and client operations.
  • Championed sustainability initiatives, setting emissions reduction goals and working with product development to minimize waste and promote eco-friendly practices.
  • Developed and presented strategic proposals, securing new business and fostering long-term relationships with pharmaceutical and healthcare clients.

Head of Corporate Relations

United Fray
11.2017 - 05.2020

Spearheaded corporate wellness sales and client engagement for a growing startup, generating revenue through sport leagues and custom events.

  • Managed a corporate sales department, focusing on growing wellness programs and sponsorships across four U.S. markets, increasing yearly revenue from $12,000 to $450,000.
  • Developed nationwide partnership proposals, successfully securing deals valued between $800 and $40,000.
  • Spearheaded the product management of corporate clients, maintaining relationships with 550+ clients while identifying new business opportunities.
  • Coordinated with HR departments and employee wellness clients to tailor solutions that increased customer satisfaction and engagement.
  • Led administrative projects, including Salesforce implementation and marketing asset creation using Canva, to streamline internal processes.

Regional Outside Sales Representative

Aflac
05.2017 - 11.2017

Licensed insurance agent in Maryland and D.C., focusing on B2B sales and client relationship management.

  • Managed a book of business, maintaining organization and efficiency in client appointments, schedules, and paperwork.
  • Developed and executed marketing campaigns, generating leads and engaging clients through personalized outreach (100-125 calls per day).
  • Managed full sales cycle, from lead generation to closing sales, including cost evaluations and resource allocation for successful outcomes.

Manufacturing Associate Lvl 2

Lonza Biologics
06.2015 - 05.2017

Worked in upstream and downstream manufacturing, contributing to biopharma product development and maintaining GMP standards.

  • Trained in laboratory techniques, contributing to successful product development for clients.
  • Led internal audits and reviewed Standard Operating Procedures (SOPs) to identify process improvements and ensure compliance.
  • Managed lab safety as a certified GMP documentation reviewer and on-site safety facilitator.
  • Provided training for new hires and performed administrative duties such as equipment sanitation, calibration, and sampling.

Education

Bachelor of Science - Biology

University of New Hampshire
Durham, NH
05-2015

Skills

  • Project Management & Leadership
  • Client Relationship Management & Strategic Sales
  • Biopharma & Life Sciences Procedures
  • Process Improvement & Operational Efficiency
  • Cross-functional Team Leadership & Collaboration
  • Revenue Growth & Cost Optimization
  • Regulatory Compliance & Quality Assurance
  • Team Training & Development
  • Environmental Sustainability & Waste Reduction
  • Communication & Negotiation Skills
  • Product Development & Implementation
  • Infection Prevention & Control Technologies (UV-C, Chemical Solutions)

Timeline

Director of Operations

Lighthouse EIP
07.2020 - Current

Head of Corporate Relations

United Fray
11.2017 - 05.2020

Regional Outside Sales Representative

Aflac
05.2017 - 11.2017

Manufacturing Associate Lvl 2

Lonza Biologics
06.2015 - 05.2017

Bachelor of Science - Biology

University of New Hampshire
Joseph Irvine