Joseph McCauley
Wilmington
Summary
Proven track record of leadership, mentoring, and talent development. Skilled in coaching high-performing teams, fostering a culture of continuous improvement, and driving business success. Adept at strategic planning, process optimization, and cross-functional collaboration to achieve organizational goals. Passionate about developing future leaders through hands-on mentorship and professional growth initiatives. Experienced in leading diverse teams, implementing best practices, and delivering impactful results in dynamic environments
Overview
26
26
years of professional experience
Work History
Associate Director
Verizon
2015.06 - Current
- Company Overview: Dynamic and results-driven leader with extensive experience in telecommunications operations, strategic planning, and process optimization
- Proven track record of driving operational excellence, leading large-scale teams, and executing innovative strategies to enhance customer experience and business performance
- Lead the end-to-end Fios operations, ensuring service delivery, network reliability, and customer satisfaction across Boston Metro
- Develop and implement operational strategies to optimize fiber-optic infrastructure, service provisioning, and maintenance
- Manage a high-performing team of managers, fostering a culture of continuous improvement and innovation
- Collaborate with cross-functional teams, including engineering, sales, and customer support, to enhance service quality and business growth
- Drive key performance metrics, including customer service, installation efficiency, and cost reduction initiatives
- Oversee budget planning and financial management, ensuring alignment with corporate goals and revenue objectives
- Lead teams that consist of both non-union and union employees
- Top Performing Associate Director in 2024
- Dynamic and results-driven leader with extensive experience in telecommunications operations, strategic planning, and process optimization
- Proven track record of driving operational excellence, leading large-scale teams, and executing innovative strategies to enhance customer experience and business performance
Sr. Director(acting)
Verizon
2024.01 - 2024.03
- Lead Business operations in Metro MA District
Director(acting)
Verizon
2021.03 - 2021.06
- Lead Business operations in Central MA District
Field Operations Manager
Verizon
2004.01 - 2015.06
- Managed the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network
- Actively coached, motivated and supported my team’s professional development
- I led and guided a team of union-represented employees promoting outstanding customer service in a safe working environment
Splice Service Technician
Verizon
1999.06 - 2004.01
- Installed, spliced, tested, repaired and maintained the copper network, ensuring reliable service and connectivity for customers
Education
Certificate Program - Business Acumen, Executive Leadership & Mentorship
Verizon Edge Above
2024-01
Certificate in Public Speaking - Creating Compelling Speeches & Presentation Training
Learning Tree International
2023-01
Business Management
Northeastern University
High School Diploma -
Matignon High School
Skills
- Telecommunications Operations Management
- Fiber-Optic Network Deployment & Optimization
- Strategic Planning & Execution
- Budget & Financial Management
- Cross-Functional Leadership
- Vendor & Stakeholder Management
- Process Improvement & Automation
- Customer Experience Enhancement
- Regulatory Compliance & Risk Management
- Safety and OSHA policy
- Labor Relations
- Community Involvement
Community Service
- Football Director, Wilmington Pop Warner, 2013-2018, 2023
- President, Wilmington Pop Warner, 2019-2022
- Football President & Director, Wilmington Middle School Football, 2019-2022
- Head Coach, Wilmington Pop Warner, 2011-2017, 2023
- Head Coach, Wilmington Middle School Football, 2019, 2022
- Assistant Coach (volunteer), Burlington High School, 2002-2003
Timeline
Sr. Director(acting)
Verizon
2024.01 - 2024.03
Director(acting)
Verizon
2021.03 - 2021.06
Associate Director
Verizon
2015.06 - Current
Field Operations Manager
Verizon
2004.01 - 2015.06
Splice Service Technician
Verizon
1999.06 - 2004.01
Certificate Program - Business Acumen, Executive Leadership & Mentorship
Verizon Edge Above
Certificate in Public Speaking - Creating Compelling Speeches & Presentation Training
Learning Tree International
Business Management
Northeastern University
High School Diploma -
Matignon High School